Brooke O’Brien
Greenwood
Summary
Dedicated professional with proven strengths in customer service and effective communication. Recognized for ensuring safety compliance and providing quality assurance in fast-paced environments.
Enthusiastic individual with experience in team collaboration and leadership. Skilled in problem-solving and training support, contributing to streamlined workflows and enhanced customer satisfaction across diverse roles.
Detail-oriented with a strong focus on safety compliance and quality assurance. Experience in monitoring standards and providing exceptional customer service, ready to support operational excellence and team success.
Overview
2
2
years of professional experience
2026
2026
years of post-secondary education
1
1
Certification
Work History
Associate
Crew Carwash
Greenwood
08.2025 - Current
- Operated carwash equipment to ensure efficient vehicle cleaning processes.
- Assisted customers with service selections and maintained a friendly atmosphere.
- Conducted quality checks on washed vehicles for cleanliness standards.
- Handled cash register transactions accurately and efficiently for customer payments.
- Collaborated with team members to streamline workflow during busy periods.
- Ensured cleanliness of work areas and equipment to enhance safety standards.
- Provided training support to new staff on carwash procedures and tools.
- Monitored inventory levels and reported supply needs to management team.
- Built relationships with customers by providing friendly customer service.
- Assisted customers with selecting items and answering questions about products.
- Ensured compliance with company safety regulations at all times while on the job.
- Handled incoming calls from customers regarding orders or other inquiries.
- Identified needs of customers promptly and efficiently.
Teacher and Lifeguard
Goldfish Swim School
Greenwood
12.2023 - 08.2025
- Instructed students in swimming techniques and water safety practices.
- Developed engaging lesson plans tailored to various skill levels.
- Supervised swim classes to ensure a safe and supportive environment.
- Communicated effectively with parents about student progress and needs.
- Monitored student performance and provided constructive feedback regularly.
- Implemented safety protocols in alignment with industry standards and regulations.
- Organized special events to promote swim education within the community.
- Maintained a safe and orderly learning environment for all students.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Provided individualized instruction to meet the needs of all students.
- Participated in professional development workshops related to teaching methods or curriculum changes.
- Monitored pool activities to ensure guest safety and compliance with regulations.
- Responded swiftly to emergencies, providing first aid and rescue assistance as needed.
- Conducted regular safety inspections of pool areas and equipment for hazards.
- Educated guests on water safety rules and proper pool usage guidelines.
- Maintained cleanliness of pool facilities, ensuring a safe environment for swimmers.
- Assisted in organizing swim events and recreational activities for patrons.
- Collaborated with team members to enhance operational efficiency during busy hours.
Education
Center Grove High School
Greenwood, INSkills
- Customer service
- Team collaboration
- Teaching techniques
- Safety compliance
- Quality assurance
- Effective communication
- Problem identification
- Customer interaction
- Leadership qualities
- Project coordination
- Workplace safety
- Customer service orientation
- Adaptability and flexibility
- Problem-solving
- Issue troubleshooting
- Preparing reports
- Meeting scheduling
- Patient evaluation
- Courteous and professional
- Business strategies
- Cash handling
- Calendar management
- Conflict resolution
- Time management
- Client relationship management
Languages
Spanish
Limited
Certification
- AED certified
- Deep-water lifeguard certification
- CPR certified
- Stop the Bleed certified
Accomplishments
- 2 WOW Award for performance reviews
- Company-wide Recognition at Crew
- Student of the month 3 times
- Academic Honors Diploma
- Academic Honors Athlete
Affiliations
- Year-round soccer player
- Participate in multiple clubs
- Academic Honors
References
References available upon request.
Timeline
Associate
Crew Carwash
08.2025 - Current
Teacher and Lifeguard
Goldfish Swim School
12.2023 - 08.2025
Center Grove High School