Brooke Polly
South Bend
Summary
Dynamic professional with a proven track record at Brothers Bar and Grill, excelling in customer engagement and crafting high-quality cocktails, enhancing customer satisfaction. Skilled in billing and coding, significantly reducing claim denials. Demonstrates strong multitasking abilities and a team player attitude, consistently surpassing sales goals and improving reimbursement rates.
Overview
7
7
years of professional experience
Work History
Bartender
Trackside Fine Food and Spirits
01.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bartender
Brothers Bar and Grill
02.2020 - 12.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Billing and Coding
Nephrology Physicians
11.2020 - 09.2021
- Ensured accurate insurance billing and coding, reducing claim denials and expediting reimbursements for services rendered.
- Reduced financial risk by detecting and addressing errors in medical billing and coding practices.
- Conducted detailed audits of billing and coding practices, identifying and rectifying compliance issues.
- Collaborated with healthcare providers to ensure accurate billing and coding practices, preventing costly errors and denials.
- Managed all aspects of billing and coding, reducing errors and improving reimbursement rates.
Assistant Store Manager
American Freight
01.2018 - 12.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Developed unique sales approach and identified client needs to expand sales.
- Led a team of sales associates to consistently surpass monthly sales goals.
Education
Finance
Indiana University, South Bend
South Bend, IN08-2025
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Problem-solving
- Customer experience
- Customer service and engagement
- Billing and coding
- Insurance billing and coding
Timeline
Bartender
Trackside Fine Food and Spirits
01.2024 - Current
Billing and Coding
Nephrology Physicians
11.2020 - 09.2021
Bartender
Brothers Bar and Grill
02.2020 - 12.2023
Assistant Store Manager
American Freight
01.2018 - 12.2020
Finance
Indiana University, South Bend
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