Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Brooke Raybould

Bloomington

Summary

Experienced Telecommunicator known for high productivity and capability to complete tasks swiftly. Possess specialized skills in emergency response coordination, clear and effective communication, and accurate data entry. Excel in stressful situations by leveraging strong problem-solving abilities, empathy, and teamwork to ensure optimal outcomes.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Telecommunicator

Bloomington Police Department
Bloomington
06.2018 - Current
  • Coordinated responses with police officers and other emergency responders.
  • Monitored radio communications to support field units during operations.
  • Certified Training Operator/Assisting in training new telecommunicators on procedures and protocols.
  • Managed high-stress situations calmly while prioritizing urgent requests effectively.
  • Worked closely with field personnel in order to provide additional support during critical incidents.
  • Received and documented emergency calls for service from the public, providing callers with necessary information and assistance.

Insurance Verification Specialist

Monroe Hospital
Bloomington
02.2018 - 06.2018
  • Communicated with patients to gather necessary insurance information accurately.
  • Utilized electronic health record systems to document verification results efficiently.
  • Assisted staff in understanding insurance policies and verification processes clearly.
  • Updated patient and insurance data and input changes into company computer system.

Emergency Medical Technician/Insurance Verification Specialist

Marion Health
Marion
07.2015 - 02.2018
  • Documented patient information accurately for medical records.
  • Maintained patient vital signs, including blood pressure, respiration rate, pulse rate, temperature, oxygen saturation level and pain levels.
  • Registered new patients coming into the Emergency Room and escorted to care rooms
  • Verified Insurance and maintained organized files and records for easy access to billing

Education

High School Diploma -

Marion High School
Marion, IN
05-2009

Associate of Science - Forensic Science

Ivy Tech Community College of Indiana
Marion, IN

Bachelor of Science - Criminal Justice

Ball State University
Muncie, IN

Skills

  • Radio communication monitoring
  • Crisis management
  • Training new Telecommunicators
  • Adaptability and flexibility
  • Multitasking capacity
  • Excellent communication

Accomplishments

  • 2024 Chamber of Commerce Valor Award Winner
  • 2020 and 2022 Dispatcher of the Quarter

Certification

  • EFD/EMD/EPD Certified
  • IDACS/NCIC Assistant Coordinator 2020-2024
  • Crisis Negotiation Level 1 Certified through the NTOA
  • Certified Training Officer through APCO
  • Excellence in Dispatching Certified through NENA

Timeline

Telecommunicator

Bloomington Police Department
06.2018 - Current

Insurance Verification Specialist

Monroe Hospital
02.2018 - 06.2018

Emergency Medical Technician/Insurance Verification Specialist

Marion Health
07.2015 - 02.2018

High School Diploma -

Marion High School

Associate of Science - Forensic Science

Ivy Tech Community College of Indiana

Bachelor of Science - Criminal Justice

Ball State University
Brooke Raybould