Summary
Overview
Work History
Education
Skills
Skills
Timeline
Generic

Brooke Thoreson

Wheatfield

Summary

Proven track record of enhancing customer satisfaction and loyalty at Ulta Salon and Culinary Misfits, leveraging exceptional customer service, and a detail-oriented approach. A quick learner and Indiana-licensed cosmetologist, I excel in creating welcoming environments and boosting repeat business. My professional appearance and multitasking abilities have consistently improved client experiences and operational efficiency. Results-focused person dedicated to maximizing satisfaction and retention, with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities, and attention to detail. Multitasks and manages time well to consistently meet performance targets. Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.

Overview

4
4
years of professional experience

Work History

Server

Culinary Misfits
Crown Point
09.2024 - Current
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Stocked service areas with supplies during slow periods.
  • Served food and beverages to patrons and immediately remedied issues with orders.

Hairstylist

Ulta Salon
12.2024 - 09.2025
  • Consistently maintained the cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service, and attention to detail in styling techniques.
  • Processed payments, entered sales in the register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.

Server

Round The Clock
06.2021 - 11.2021
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.

Education

Cosmetology Licenses -

Paul Mitchell The School - Merrillville, IN, US
Merrillville, IN
11.2022

High School Diploma -

Kankakee Valley High School
Wheatfield, IN
05.2020

Skills

  • Menu knowledge
  • Attention to detail
  • Time management
  • Problem solving

Skills

Timeline

Hairstylist

Ulta Salon
12.2024 - 09.2025

Server

Culinary Misfits
09.2024 - Current

Server

Round The Clock
06.2021 - 11.2021

Cosmetology Licenses -

Paul Mitchell The School - Merrillville, IN, US

High School Diploma -

Kankakee Valley High School
Brooke Thoreson