Brooke Townsend

Receptionist/ Patient-Provider Liaison

• Answering incoming patient calls, and returning voicemails.
• Updating patient demographic information.
• Collected copays and outstanding balances.
• Scheduling return appointments.

Billing Manager

• Inputting daily charges for services rendered.
• Posting insurance payments to patient accounts.
• Working insurance denials, and no response claims.
• Sending patient statements.

Collections Manger

• Calling patients on outstanding balances.
• Sending delinquent account emails and letters.
• Setting up payment plans for outstanding balances.
• Working with attorneys to collect outstanding balances.

Credentialing Manager

• Contracting new providers with all insurance companies, including Medicare, Medicaid, and commercial carriers.
• Worked with providers to maintain accurate and updated CAQH accounts.