Brooke Van Wye
Indianapolis
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Red Lion Grog House. Proven ability to enhance guest engagement and streamline operations, while effectively managing cash handling and team collaboration. Recognized for training staff and fostering a welcoming atmosphere, ensuring repeat business and customer satisfaction.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Server/Bartender Shift Manager
Red Lion Grog House
03.2023 - Current
- Provided exceptional customer service in high-volume environments, ensuring guest satisfaction and repeat business.
- Assisted in training new staff on menu offerings and service protocols, enhancing team efficiency.
- Managed transactions using POS systems, maintaining accuracy in order processing and cash handling.
- Collaborated with kitchen staff to ensure timely food delivery, improving overall dining experience.
- Resolved customer complaints promptly, fostering positive relationships and promoting a welcoming atmosphere.
Bartender
Imbibe
05.2023 - 09.2023
- Crafted and served a diverse range of cocktails and beverages to enhance customer satisfaction.
- Maintained cleanliness and organization of bar area to ensure compliance with health and safety standards.
- Managed inventory levels, restocking supplies to minimize downtime during peak service hours.
- Assisted in training new bartenders on standard operating procedures and drink preparation techniques.
Server/Bartender
Longhorn Steakhouse
09.2021 - 01.2022
- Delivered exceptional customer service, ensuring timely and accurate order fulfillment.
- Assisted with training new staff on menu items and service protocols.
- Managed multiple tables efficiently during peak hours, enhancing guest satisfaction.
- Collaborated with kitchen staff to streamline food preparation and delivery processes.
Clerical Assistant
State of Indiana
03.2021 - 09.2021
- Managed daily office operations, ensuring efficient workflow and organization.
- Processed incoming correspondence, prioritizing tasks for timely responses.
- Maintained accurate records using electronic filing systems to enhance retrieval efficiency.
- Coordinated scheduling and meetings, optimizing time management for team members.
Outbound Sales Representative
Guitar Center
06.2019 - 04.2021
- Developed and maintained relationships with potential clients through targeted outreach strategies.
- Conducted market research to identify new sales opportunities and enhance lead generation efforts.
- Utilized CRM software to track customer interactions and manage sales pipeline effectively.
- Collaborated with marketing teams to align promotional campaigns with sales initiatives.
- Delivered product presentations and demonstrations tailored to client needs, improving engagement rates.
- Negotiated contracts and pricing structures, ensuring alignment with company policies and client expectations.
Server
1911 Bar and Grill
11.2018 - 07.2019
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed multiple tables efficiently, ensuring timely order delivery and accuracy.
Server
Scotty's Brewhouse
01.2018 - 11.2018
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Managed order accuracy through effective communication with kitchen staff.
- Trained and mentored new servers on menu knowledge and service standards.
- Streamlined table turnover processes to enhance dining efficiency during peak hours.
- Resolved customer complaints promptly, fostering positive dining experiences.
Restaurant Server
Olive Garden Restaurant
07.2016 - 01.2018
- Assisted in inventory management, minimizing waste and optimizing stock levels.
- Collaborated with team members to maintain cleanliness and organization of dining area.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
Education
High School Diploma -
Emmerich Manual High School
Indianapolis, INSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Team collaboration
- Sales techniques
Timeline
Bartender
Imbibe
05.2023 - 09.2023
Server/Bartender Shift Manager
Red Lion Grog House
03.2023 - Current
Server/Bartender
Longhorn Steakhouse
09.2021 - 01.2022
Clerical Assistant
State of Indiana
03.2021 - 09.2021
Outbound Sales Representative
Guitar Center
06.2019 - 04.2021
Server
1911 Bar and Grill
11.2018 - 07.2019
Server
Scotty's Brewhouse
01.2018 - 11.2018
Restaurant Server
Olive Garden Restaurant
07.2016 - 01.2018
High School Diploma -
Emmerich Manual High School