Summary
Overview
Work History
Education
Skills
Timeline
Generic
Brooklynn Baker

Brooklynn Baker

Fort Wayne

Summary

Dynamic professional with a proven track record in customer service and relationship building at Bucks Barber Shop & Beauty Bar. Skilled in strategic planning and issue resolution, I successfully implemented business strategies that increased revenue and enhanced customer satisfaction. Committed to fostering strong client connections and driving sales growth through effective communication.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

10
10
years of professional experience

Work History

Business Owners

Bucks Barber Shop & Beauty Bar
06.2022 - Current
  • Developed understanding of business operations and customer service principles.
  • Assisted in creating marketing materials to promote products and services.
  • Learned inventory management techniques to ensure product availability.
  • Engaged with customers to gather feedback for service improvement.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Office Manager

McGlown Tax Service
01.2017 - Current
  • Managed daily office operations, ensuring efficient workflow and resource allocation.
  • Coordinated communication between departments to enhance collaboration and productivity.
  • Developed and maintained filing systems for improved document retrieval and organization.
  • Oversaw scheduling of meetings, appointments, and travel arrangements for staff members.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.

Sales Associate

Diamond Air
02.2016 - 01.2017
  • Facilitated customer engagement through product demonstrations, enhancing overall shopping experience.
  • Managed inventory levels, ensuring optimal stock availability and minimizing discrepancies.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Trained new team members on sales techniques and product knowledge, fostering a collaborative environment.
  • Resolved customer inquiries efficiently, improving satisfaction rates and loyalty among clientele.
  • Collaborated with management to optimize sales strategies based on market feedback and performance metrics.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.

Education

Cosmetology - Cosmetology

Vogue Beauty School
Mishawaka, IN
01-2016

Skills

  • Customer service
  • Customer relations
  • Attention to detail
  • Driven and determined
  • Relationship building
  • Work Planning and Prioritization
  • Issue resolution
  • Professional networking
  • Sales development
  • Strategic planning
  • Consulting
  • Team leadership
  • Direct sales
  • Calendar management

Timeline

Business Owners

Bucks Barber Shop & Beauty Bar
06.2022 - Current

Office Manager

McGlown Tax Service
01.2017 - Current

Sales Associate

Diamond Air
02.2016 - 01.2017

Cosmetology - Cosmetology

Vogue Beauty School

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Brooklynn Baker