Vinoth Balaji

• IMPLEMENTATION of SBC (GENBAND) SIP Trunking, Client Delivery, Technical Troubleshooting on SIP, VoIP SBC, Gateways, SBC Routing logic / ENUM.
• Troubleshooting of Asterisk PBX, Media servers.
• Working with Public carriers to solve SIP / Routing related issues.
• RSA Firewall upgrades and management.
• Customizing SIP flows & build special feature Implementing Cloud Contact Center's & Call Recording Solutions
• Working with DEV / QA team to implement new Solutions
• AZURE Cloud Migration from on Premises server to Cloud
• Designing Proof Of Concepts Environments
• Handling Support Escalations
• Manage Security for PCI standard solutions
• Engaging with Architect / Research team to implement new solutions
• Created, modified, and executed business plans to maximize client satisfaction
• Products Handled:
  Genband SBC, Q3 Session Border Controller , RSM, Cloud Contact CCPRO (Dialler server) Esxi VMWare Vsphere, Database Server. Windows and Linux server, Active Domain server and Azure VM.

• Provide Tier 2/3 Support to Service Providers
• Perform Complete Maintenance, Upgrade &
  Testing of existing Platforms SBC server, RSM server.
• Managing PBX and SBC like [Broad soft, Acme
  Packet, Genband, Palladion]
  Training & mentoring Service Providers /
  Customers / Tier 3 Support
• Training new customers on Product and features.
• Key responsibility is to Provide , Deployment , Training to customers and handling technical escalations over phone or through Ticketing system, taking care of SBC Server as MSX and RSM i.e. Soft switch which is the SIP server and as system engineer I will have to take care of entire solution

• Manage the Session Border controller, Configuration, Up Gradation etc..
• Administration of SIP Proxy servers and Media Proxy servers, MSX, SBC.
• Maintenance of SUN Blade Servers, Linux clusters.
• Handling L2 escalations and providing resolution.

• Worked here as a Tier 3 support for Genband and to thier customers and re-sellers.
• SBC . RSM trouble shooting and LI (Lawful Intercept) In SIP Implementation.
• Solving Clients Technical Issues by defect reproducing and providing resolution through Ticketing System.

• Attended Implementation workshop with Genband / Ribbon office in DC

• CISCO CALL MANAGER Trouble shooting
• CISCO IVR Troubleshooting
• Handling Support Tickets and provising resolution
• Data center Monitoring