BRUCE MARK ANTONY PATRICK
Chennai
Summary
Results-oriented professional who adapts quickly to a rapidly changing environment, with vision and leadership insights to strategically plan and train. Known for developing and executing comprehensive training programs that enhance team performance. Responsible for creating and implementing a training strategy, and overseeing the development of careers. Sets performance metrics, evaluates productivity, and helps workers create long-term career plans within an organization. Proficient in conflict resolution and strategic planning.
Overview
11
11
years of professional experience
3
3
Certifications
Work History
Senior Facilitator - Capability Development
First Source Solutions Ltd
06.2023 - Current
- Develop and implement training programs tailored to organizational needs. Conduct classroom, virtual, and blended learning sessions for employees at various levels.
- Assess skill gaps and identify training requirements through surveys, interviews, and performance data.
- Worked with the cross-functional teams in terms of training requirements and upcoming batches. Cross-trained the batches in both physician and institutional billing.
- Create engaging and effective training materials, including manuals, presentations, and e-learning modules.
- Manage Learning Management Systems (LMS) for course scheduling, tracking, and reporting.
- Utilize digital tools and platforms for virtual training delivery.
- Work closely with department heads and HR to align training initiatives with business objectives.
- Provide one-on-one coaching and mentoring to employees for skill enhancement. Provided constructive feedback to support their professional growth.
- Increased employee satisfaction by introducing flexible learning options, such as self-paced courses and remote workshops.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Promoted a culture of continuous learning by advocating for professional development opportunities.
- Ensure all training programs comply with organizational policies and regulatory requirements.
- Maintain documentation and records for audits and reporting.
Team Lead - Learning and Development
Calpion Software Technologies Private
08.2022 - 01.2023
- Maintained current knowledge of all team position requirements.
- Training new hired staff on basics of RCM and claim denial scenarios
- Handled over 25 batches and provided proper communication and accent training
- Preparing training materials and keeping them updated with policies and guidelines
- Provide HIPAA and ISMS training.
- Monitoring performance of staff after moving to operations. To make sure they incorporate whatever they learnt during training and also meet norms in terms of production and quality.
- Being part of interview panel for selecting appropriate candidates for AR Calling
- Skills: team building, recruitment, people management, leadership, content creation, employee training
Domain Trainer
Quintessence Business Solutions & Services
07.2021 - 08.2022
- Assist with development and maintenance of curriculum for RCM functions including AR, Payment Posting, and front-end visit review
- Collaborate with Training and Education manager to implement measures to ensure effectiveness of training courses and curriculum
- Partner with Training Manager to implement measures to identify employee and process knowledge gaps and evaluate trainee for effectiveness of training and participate in and conduct company training programs
- Ensure process improvement initiatives can be reported on and tracked to ensure on-going monitoring and management of metrics are in place.
- Skills: E-learning, Course Creation, Coaching & Mentoring, Personality Development
Senior AR executive
Omega Healthcare
06.2019 - 05.2021
- Performed major role for analyst and caller module to segregate the denials
- Thoroughly investigated the inventory due invoices and minimised number of unpaid claims
- Training the new joiners on process specifics and client protocol throughout the ramp up period Tracking their quality and providing remedial training based on rcm guidelines
Level 1- Process Associate
AGS Health
05.2017 - 02.2019
- Responsible for handling federal and commercial insuramce arpund U.S to follow the status of medical claims.
- Performed quality follow-up claim and appeal sent. Maintained the TAT given by client.
- Co-ordinate with healthcare professionals to improve quality snd efficiency of heathcaer services and claims output.
- Stay ahead to changes to new laws amd regulations to ensure whether the healthcare facilities comply with them.
Trainee - AR Executive
Miramed Ajuba
02.2015 - 04.2017
- Responsible for calling US health insurance companies and follow up the claims for payment.
- Work with various inter departments such as coding, provider enrollment, payment posting to fix the denials.
- Appeals and denial management.
- Professionally trained candidates in US healthcare, voice and accent to clients and patients
- Gained adequate knowledge about RCM and denial management by making insurance calls.
- Exposure to HIPAA and security regulations by handling patient calls
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
Education
Bachelors - Commerce
Loyola College of Arts And Science
ChennaiSkills
- Communication skills and presentation
- Instructional design and curriculum development
- Learning management systems (LMS)
- Adult learning principles
- Feedback analysis and coaching
- Virtual platform proficiency
- Performance metrics reporting
Personal Information
RCM Professional - Capability Development
Certification
HIPAA: A Guide for Healthcare Workers.
Languages
English
Proficient (C2)
C2
Tamil
Native
Native
Disclaimer
I hereby confirm that the above furnished information is true knowledge and can be verified
Timeline
Senior Facilitator - Capability Development
First Source Solutions Ltd
06.2023 - Current
Team Lead - Learning and Development
Calpion Software Technologies Private
08.2022 - 01.2023
Domain Trainer
Quintessence Business Solutions & Services
07.2021 - 08.2022
Senior AR executive
Omega Healthcare
06.2019 - 05.2021
Level 1- Process Associate
AGS Health
05.2017 - 02.2019
Trainee - AR Executive
Miramed Ajuba
02.2015 - 04.2017
Bachelors - Commerce
Loyola College of Arts And Science