Brunda Basavaraj
Technical support Associate
Bangalore
Summary
- To achieve an eminent presence in the changing trends where I can contribute to the organizations growth and develop key skills through which I can be an asset to the organization. Find a growth place in the organization through innovative, proactive and hard work approach. To acquire a rewarding and responsible position in a growth-oriented company where excellent analytical and technical skills can help to improve company's profitability. Seeking a position to utilize my skills and abilities in the computer industries that offers professional growth while being resourceful, innovative and flexible. Willing to work as a key player in challenging and creative environment.
- Good knowledge in handling Citrix issues, Citrix XenDesktop.
- Handling admin tasks by logging into admin console of different applications.
- Handling technical issues and troubleshooting system issues.
- Working on salesforce, Azure active directory issues.
- Generate reports specifically on the status of quality initiative implementation.
- Doing Root Cause Analysis on escalation tickets, providing feedback to the team.
- Good Knowledge on Ticket Audits, providing quality feedback to the team.
- Good Knowledge on Windows, MS Office, Network and Browser related issues.
- Has the motivation to lead a team as Team Lead.
- Good team member, positive attitude, dedicated and result oriented Self-motivated, quick learner, willing to adapt to new challenges& new technologies.
- Working for clients facing end users in reference to providing IT support for users
- Guiding user in setting and configuring network infrastructure and configuring applications in need of user requisite and roles.
- Assisting users in creation of user domain and roles as per the user domain profiles by logging to the VCenter, giving access to users, changing password, restarting and rebooting the virtual machine, access to Microsoft for users, creating and access to active directory in reference to desktop and applications with application support.
Overview
2
2
years of professional experience
20
20
years of post-secondary education
2
2
Languages
Work History
Cloud Technical Support Associate
Accenture
12.2022 - 01.2024
- Subject Matter Expert and was a Team asset for the line of business assigned
- Good knowledge in handling Citrix issues, Citrix XenDesktop
- Assisting new joiners and training them about the project
- Working on escalation tickets, preparing reports and providing feedback to the team
- Handling high priority and working on P3, P4 incidents
- Leading a team with technical issues
- Working on VDI Director, Salesforce, Azure active directory issues, Azure MFA Reset, Nex Tool, Force application, Outlook, MS Teams, MFA-Multi-factor Authentication, OKTA, VM Oracle, Oracle cloud, VM SharePoint, ICOMS, ICARE, Password Reset Issues, and taking remote on users machine and troubleshooting them
- Good Knowledge on Ticket Audits, providing quality feedback to the team
- Generate reports specifically on the status of quality initiative implementation using SAMMIE Project Checker
- Dealing with technical issues, training the team to resolve technical queries.
MS Datacenter Engineer - L1 Technical Support
NTT India GDC Private Ltd
05.2022 - 10.2022
- Facilitating preventive maintenance to ensure equipment and servers function appropriately
- Providing technical support services to data center staff and their clients
- Performing routine checks on servers and equipment and conducting repairs when necessary
- Running hardware diagnostics and replacing faulty components
- Identifying and resolving common computer issues, such as software bugs and hardware failure
- Administering emergency backup systems to avoid long periods of downtime and Patch work on server
- Running diagnostics and interpreting results accurately to provide appropriate recommendations Working with data center personnel and clients to troubleshoot issues.
Education
Bachelor of Science - Information Science
04.2001 - 04.2021
Marks: 6.0 CGPA
Skills
Leading a team with technical issues
Handling issues like Active Directory,RDP,IP Address,Networking
Working on VDI Director, Salesforce, Azure active directory issues, Azure MFA Reset, NexTool, Force application, Outlook, MS Teams, MFA-Multi-factor Authentication, OKTA, VM Oracle, Oracle cloud, VM SharePoint, ICOMS, ICARE, Password Reset,Account lockout Issues,Laptop hardware issue,Iphone software issue,Company portal,Intune issues and taking remote on users machine and troubleshooting them
Good Knowledge on Ticket Audits, providing quality feedback to the team
Generate reports specifically on the status of quality initiative implementation using SAMMIE Project Checker
Dealing with technical issues, training the team to resolve technical queries
Tools used – Ticketing tool Service Now in NTT, Remedy Ticketing Tool in Accenture, ITSM,
VMWare, Omni Channel, Azure portal, Azure DevOps, GitLab,Turbo C,Anaconda
Microsoft Azure Certification course on Azure-l04, Azure-900, Azure-500
Hands on experience on Azurel04, Azure500, Azure900, CICSO Networking Labs
“Computer Networking” course in Rooman Technologies, PMKY
“Cyber-Security” and “Risk Management”-HIPPA, SOX, Payment card Industry
Data security standards (PCIDSS),ISO 270001:2013 and 27000 family of standards-ISMSimplementation, Information security Risk, Control Objectives and control, OSI Model,
Cyber threat environment-SSDLC, Threat Modelling-STRIDE, and DREAD, DevOps,DevSecOps, ITIL 4-Foundation training
Personal Information
- Blood Group: B Positive
- Date of Birth: 08/24/1996
- Gender: Female
- Nationality: Indian
Internship
- Internship on Cyber-Security at Pratian Technologies Private Limited.
- Internship on IoT (Internet of Things) at Karunadu Technologies Private Limited
Mini Project Work
- DBMS Mini Project on "School Management System".
- File Structures Mini Project on "Student Record Management System".
- Web Technology Mini Project on "Blood Management System".
Projects
Smart luggage system, using IoT platform raspberry Pi and pi camera as hardware with python and java programming., Tracking luggage system using QR Code.
Social Media Links
https://www.linkedin.com/in/brunda-b-381826224/, https://gitlab.com/Brundabasavaraj2496, https://github.com/Brundabasavaraj24, https://www.codecademy.com/profiles/BrundaB
Disclaimer
I hereby declare that the above-mentioned details are true to the best of my knowledge.
Your's Sincerely
Brunda Basavaraj
Timeline
Cloud Technical Support Associate - Accenture
12.2022 - 01.2024
MS Datacenter Engineer - L1 Technical Support - NTT India GDC Private Ltd
05.2022 - 10.2022
Sambharam Institute of Technology, Visvesvaraya Technological University - Bachelor of Science, Information Science
04.2001 - 04.2021