Bryan Smothermon
Culver's Restaurant
Roanoke
12
years of professional experience
Dedicated Shift Leader in Training known for strong attention to detail and adaptability. Successfully maintained high standards of customer service and safety, driving team performance and creating a harmonious workplace.
Work History
Shift Leader in Training
3 Years 1 Month- Supervised team members during shifts to ensure efficient workflow and exceptional customer service.
- Resolved customer complaints promptly to enhance guest satisfaction and loyalty.
- Ensured compliance with health and safety regulations during daily operations to maintain a safe work environment.
- Promoted excellent customer service among team members, resulting in increased customer satisfaction ratings.
- Resolved conflicts among employees professionally and efficiently, maintaining a harmonious work environment.
- Provided clear communication between management and staff, fostering a positive work atmosphere.
- Trained new employees on daily tasks, company policies, and customer service expectations.
Assistant Manager
5 Years 4 Months- Streamlined daily operations to enhance service efficiency and customer satisfaction.
- Trained and mentored new staff on operational procedures and customer service standards.
- Monitored inventory levels, ensuring timely restocking of ingredients and supplies.
- Coordinated team schedules to ensure adequate coverage during peak hours.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Barista Manager
1 Year 6 Months- Supervised daily operations, ensuring high-quality beverage preparation and customer service.
- Trained and mentored new baristas, enhancing team performance and service efficiency.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
Dishwasher
2 Years 4 Months- Operated industrial dishwashing equipment to maintain cleanliness and sanitation standards.
- Managed dishware sorting and organization for efficient workflow during peak hours.
- Assisted kitchen staff by providing clean utensils and cookware to support food preparation.
- Trained new team members on proper washing techniques and safety protocols.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
Education
High School Diploma
Skills
Health and safety compliance
Team management
Task prioritization
Attention to detail
Team collaboration
Conflict resolution
Employee motivation
Adaptability and flexibility
Timeline
Shift Leader in Training
Culver's Restaurant
07.2023 - CurrentRead More
Assistant Manager
Jimmy John's Gourmet Sandwiches
02.2018 - 06.2023Read More
Barista Manager
Tim Horton's
08.2016 - 02.2018Read More
Dishwasher
Cebolla's Mexican Grill
04.2014 - 08.2016Read More
R Nelson Snider High School
High School Diploma
Read More