Brynna Hittle
Muncie
Summary
My long work experience as a To Go Order Specialist and Server has made me an expert in customer service and communication, both in person and over the phone. I am knowledgeable in forwarding calls, redirecting calls, stocking, and being helpful. I am a highly cooperative and generous team player with deep love for working with people. Bringing patience, empathy, and persuasive communication skills to create enjoyable customer service experiences. I am skilled in anticipating and meeting guest needs promptly while ensuring a collaborative atmosphere and fostering a welcoming environment.
Overview
4
4
years of professional experience
Work History
Server
Root's Burger Bar
Muncie, IN
01.2025 - Current
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Used good communication skills to reduce guest dissatisfaction.
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
- Encouraged guests to buy additional items such as appetizers, drinks, and desserts.
To Go Specialist
Texas Roadhouse
Muncie, IN
10.2024 - 01.2025
- Take phone calls, help with customer concerns and mishaps, package orders, ensure orders are going out on time, keep a friendly and warm environment, lead a team in stressful situations, work together as a team to give the best service possible.
- Customer Service
- Teamwork
- Kitchen Organization
To Go Specialist
O'Charley's
Indianapolis, IN
06.2023 - 07.2024
- Take phone calls, help with customer concerns and mishaps, package orders, ensure orders are going out on time, keep a friendly and warm environment, lead a team in stressful situations, work together as a team to give the best service possible.
- Customer Service
- Teamwork
- Kitchen Organization
Hostess, Retail Employee, To Go Specialist
Cracker Barrell Old Country Store
Muncie, IN
08.2022 - 06.2023
- Help guests to their seats, keep a friendly and warm environment, ensure merchandise is stocked and clean, take phone calls, help with customer concerns and mishaps, package orders, ensure orders are going out on time.
- Hospitality Ambassador
- Customer Service
- Teamwork
- Tracked stock levels on a regular basis ensuring adequate supplies were available at all times.
- Performed daily opening and closing duties according to established guidelines for retail operations.
- Operated POS systems to process customer transactions efficiently and effectively.
- Provided support during promotional events or special occasions within the store environment.
Education
High School Diploma -
Center Grove High School
Greenwood, IN05-2024
Skills
- Adaptable mindset
- Teamwork and collaboration
- Time management
- Problem-solving
- Flexible schedule
- Stocking and receiving
- Reliability and punctuality
- Quick learner
- Telephone skills
- Organization skills
- Customer/Client relations
- Data entry
Accomplishments
Achieved Hospitality Ambassador
Timeline
Server
Root's Burger Bar
01.2025 - Current
To Go Specialist
Texas Roadhouse
10.2024 - 01.2025
To Go Specialist
O'Charley's
06.2023 - 07.2024
Hostess, Retail Employee, To Go Specialist
Cracker Barrell Old Country Store
08.2022 - 06.2023
High School Diploma -
Center Grove High School