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BS Dhanadi
Hospitality Industry
Thane
Summary
#Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
#Offering excellent communication, Helping Nature & good judgment.
Overview
15
15
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
6
6
Languages
Work History
Founder
Self Employed
Baitadi
01.2020 - 09.2022
- Directed technological improvements, reducing waste and business bottlenecks.
- Implemented team plan, clarified roles of members and introduced new processes to boost quality across farm.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Spearheaded 7 third-party contract negotiations to obtain favorable pricing and scheduling parameters.
- Improved performance management system and introduced Village Development program to develop future leaders
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Identified business development challenges and customer concerns for proactive resolution.
- Negotiated terms of business acquisitions to increase business base and solidify market presence.
- Defined company roles and responsibilities to establish and enhance processes.
- Maintained P&L and shouldered fiscal responsibility.
- As a founder and Owner of Farm i have done the market survey, research about soil, air, water, sun how they effect fruiting and how they can help plants.
- For this project i have traveled Many parts of the Uttarakhand & Nepal.
- I have met many experts on this field and many farmers.
- During corona crisis i have done great investment, i have learned so many areas, i have helped people for source of income around.
- During this period of time i have gone through self help books, reading global leader's ideas and their impact on the society.
- Explore my possibilities of different dimension of the life like Yoga, Ayurveda, Philosophy & Agriculture.
Consultant Manager
SAZIO Lounge Sanpada
New Mumbai
08.2019 - 11.2019
- Directed major client engagements and monitored asset managements
- Designed new projects with timelines, budgets and scope of work plans.
- Introduced new systems of organization to streamline company changes.
- Helped the organization for hire the team.
- Take care of the staff training, motivation & achieving target goals.
- Take care of the marketing activities & local authorities.
- Set up the Restaurant as per the standard.
- Implemented Smiling process improvement initiatives within department.
- Recruited and developed employees for F&B department.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns.
Team Captain
Hunger Inc Pvt Ltd
Bombay
02.2018 - 03.2019
- Invested time to build and strengthen relationships with teammates by inquiring about individual challenges and goals.
- Monitoring & ensuring F&B service operations are running smoothly.
- Maintaining check list daily before operation start and after end.
- Exhibited excellent teamwork and strong work ethic by promoting camaraderie.
- Maintaining SOP for quality.
- Cost control, inventory & training.
- Addressing guest requirement and reaching to them.
- Should able to introduce innovation ideas for generating target sale.
- Serving 50-70 guest daily with great experience memories.
Assistant Manager
4sum Hospitality
New Mumbai
11.2016 - 02.2018
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Take care of Local authorities.
- Take care of all aggregators platform.
- Take care of Marketing, New Innovation, PR & Budgeting.
- Taking care of HR Department.
- Reviewed sales and gross profit report to assess company efficiency.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Monitored security to protect employees, customers and property.
- Reviewed sales and gross profit report to assess company efficiency.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Developed strategy to increase sales and drive profits.
F&B Executive
Lite BIte Foods
Mumbai
01.2015 - 10.2016
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization..
- Stored guest valuables in safe and individual boxes for security.
- Monitored office supplies by checking inventory and placing orders.
- Contacted housekeeping staff and maintenance department to resolve issues.
- Entered and updated sensitive customer information during operation.
- Kept accounts in balance and ran daily reports to verify totals.
- Used internal software to process reservations, check-ins and check-outs.
- Deposit daily cash sale to bank.
- Taking care of Cash Counter and Handling Floor too.
- Resolved customer issues quickly and notified Managers immediately when problems escalated.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Trained new team members on company procedures, customer service and issue resolution.
- Designed employee work schedules to address complete operational needs.
Captain
3Forks Hospitalities Pvt Ltd
Mumbai
01.2013 - 12.2014
- Trained and managed dining room staff with diverse service backgrounds.
- Exhibited expert knowledge of alcoholic beverage service standards, laws and regulations.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Helping Senior for day to day operation.
- Helping Organization for day to day challenges.
- Sharing ideas to make marketing plans according to day to day feedback from guests that and complaints solution ideas.
- Coordinated foodservice operations between kitchen staff and dining area servers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Checked identification for minimum age for sale of alcoholic beverages.
- Prepared specialty desserts for customers for special occasions.
Room Service Super Visor
Hotel Royal Inn
Thane
06.2010 - 10.2012
- Increased customer satisfaction by resolving issues.
- Prepared variety of different written communications, reports and documents.
- Created plans and communicated deadlines to complete projects on time.
- Delivered services to customer locations within specific timeframes.
- Taking care of all room guest for their satisfaction as much as company can.
- Helping guest for their local experience and make sure they take bake sweet memories.
- Make sure that every guest take breakfast in morning which including room packages.
- Making Menu for daily and weekly.
- Managed over 40-60 customer per day.
- Improved operations through consistent hard work and dedication.
- Exceeded goals through effective task prioritization and great work ethic.
- Onboarded new temps by entering employee information into systems.
- Used Microsoft Word and other software tools to create documents and other communications.
- Participated in team-building activities to enhance working relationships.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Captain
Maria Family Restaurant
Thane
12.2006 - 12.2009
- Trained and managed dining room staff with diverse service backgrounds.
- Exhibited expert knowledge of alcoholic beverage service standards, laws and regulations.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Handling banquet bookings and Events.
- Taking care of the outdoor party & causal staff.
- Coordinated foodservice operations between kitchen staff and dining room servers.
- Exhibited expert knowledge of alcoholic beverage service standards, laws and regulations.
- Displayed functional familiarity with Microsoft Office functions such as Excel and Word.
- Supervised server staff and simultaneously served personal section of tables.
- Trained and managed dining room staff with diverse service backgrounds.
Steward
Sharddha The Jungle
11.2005 - 10.2006
- Stepped into additional roles during busy times to boost coverage of important stations.
- Utilized proper storage bins to organize and transport kitchen equipment to stewarding room for storage purposes.
- Greeted guests and asked open-ended questions to help determine needs and offer options.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Assisted front and back of house personnel in spot cleaning floors and maintaining welcoming environment for team members and guests.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Engaged in suggestive selling and other sales techniques.
- Provided attentive service and proactively assessed guest needs.
Education
High School Diploma -
Shri Maa Vidhyalaya NIOS Board
Thane India 01.2018 - 08.2020
Some College (No Degree) - Home Economics
Manilek Higher Secondary School
Baitadi Nepal 01.1999 - 12.2003
Skills
Excellent Communication
undefinedAdditional Information
> Computer Knowledge
> Done 3 Vipasana Courses
> Donated Blood 9 times & Volunteer Many times in different social activities.
Certification
Agriculture Farm
Interests
Learing Tecnology
Learing Body, Mind, Emotions & Energy
Learning philosophy, Naturopathy & Ayurveda
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Agriculture Farm
08-2020
Founder
Self Employed
01.2020 - 09.2022
Consultant Manager
SAZIO Lounge Sanpada
08.2019 - 11.2019
Team Captain
Hunger Inc Pvt Ltd
02.2018 - 03.2019
High School Diploma -
Shri Maa Vidhyalaya NIOS Board
01.2018 - 08.2020
Assistant Manager
4sum Hospitality
11.2016 - 02.2018
F&B Executive
Lite BIte Foods
01.2015 - 10.2016
Phone SW & HW Basic Course
07-2014
Captain
3Forks Hospitalities Pvt Ltd
01.2013 - 12.2014
Room Service Super Visor
Hotel Royal Inn
06.2010 - 10.2012
Captain
Maria Family Restaurant
12.2006 - 12.2009
Steward
Sharddha The Jungle
11.2005 - 10.2006
Some College (No Degree) - Home Economics
Manilek Higher Secondary School
01.1999 - 12.2003
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