B.SANTHOSH KUMAR
Chennai
Summary
To be an optimistic Infrastructure support specialist where my expertise will be utilized, and skill will be challenged, actively involve in administration and security network systems. To work in a challenging environment, stimulating carrier to associate myself and commit to high standard of professional excellence and innovation. I would be glad to be associated with a company, which provides a congenial atmosphere to explore my strengths. Proven track record of providing valuable insights, guidance, and solutions to complex problems. Strong analytical and communication skills, with a passion for sharing expertise and driving excellence in the field.
Overview
20
20
years of professional experience
Work History
SME for Wintel & VMware Server Support
Kyndryl Solution India Pvt Ltd
CHENNAI
10.2019 - Current
- Handling Major Outage incident and provide solution and Giving root cause analysis
- Managed customer relations by responding promptly to inquiries, complaints, and feedback.
- Assisted in developing strategic plans for long-term success of the company.
- Provided training sessions for new employees at the SME.
- Maintained up-to-date records of all transactions related to SME activities.
- Identified areas of improvement in operational processes and procedures within SME.
- Offered one-on-one support for team members and managers to drive continuous improvement.
- Identified needs of customers promptly and efficiently.
- Analyzed key performance indicators to identify effective strategies.
- Implemented strategies to take advantage of new opportunities.
- Maintained positive working relationship with fellow staff and management.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
SME Team Leader
IBM INDIA PVT LTD
CHENNAI
10.2019 - 09.2021
Associate consultant for Wintel Track
HCL Technologies LTD
03.2017 - 10.2019
- Provided 24
- 7 enterprise level Data centre Server’s support
System Administrator (Server Support)
IBM INDIA PVT LTD
04.2010 - 03.2017
- Providing 24
- 7 enterprise level Data centre Servers support
Technical Infrastructure Admin (TIA)
NIIT LIMITED
03.2008 - 03.2010
- Installation and Configuration of SMS primary and secondary sites at different locations for Patch management, Software Distribution, Hardware/Software Inventory
Technical support engineer
TATA CMC LTD (TCS group)
07.2007 - 03.2008
- Given network support for Leading corporate and banking
CISCO Trainer /System/Network admin
Indian Institute of Hardware Technology (IIHT)
10.2006 - 07.2007
- Technical Training provided for the corporate peoples in Windows and Cisco platform
Service Engg
Valliammai Engg College (SRM group)
12.2004 - 04.2006
- System servicing
Education
Diploma - E.C.E (Electronics & COMM)
Anna university
01.2004
X standard -
Jai gopal Hr sec school
Chennai01.2001
Skills
- Ability to research, analyze, evaluate, and solve problems
- Ability to identify and work towards specific goals
- Strong decision-making and interpretation skills
- Excellent oral and verbal communication skills
- Training and mentoring
- Strong analytical skills
- Project Planning
- Issue Research
- Analytical Skills
- Time Management
- Process Analysis
- Multitasking
Certificationstraining
- A+ & N+
- CCNA, CCSI
- Microsoft Server Administration (MCSA)
- Microsoft Certified professional (2012 & 2016)
- VMware 6.x
- Red hat Linux version 8
- ITIL V3
- CITRIX Xen APP 6.5 Administration
- IBM Flex and Pure flex administration
- Azure & Amazon Web Service, Google cloud
- Ansible AUTOMATION, Aiops
Majorcapabilities
- Ability to research, analyzes, evaluate, and solve problems.
- Ability to identify and work towards specific goals.
- Strong Decision making and interpretation skills.
- Excellent oral and verbal communication skills
Personal Information
- Date of Birth: 03/07/1983
- Gender: Male
- Marital Status: Married
Languages
R W S, R W S
Timeline
SME Team Leader
IBM INDIA PVT LTD
10.2019 - 09.2021
SME for Wintel & VMware Server Support
Kyndryl Solution India Pvt Ltd
10.2019 - Current
Associate consultant for Wintel Track
HCL Technologies LTD
03.2017 - 10.2019
System Administrator (Server Support)
IBM INDIA PVT LTD
04.2010 - 03.2017
Technical Infrastructure Admin (TIA)
NIIT LIMITED
03.2008 - 03.2010
Technical support engineer
TATA CMC LTD (TCS group)
07.2007 - 03.2008
CISCO Trainer /System/Network admin
Indian Institute of Hardware Technology (IIHT)
10.2006 - 07.2007
Service Engg
Valliammai Engg College (SRM group)
12.2004 - 04.2006
Diploma - E.C.E (Electronics & COMM)
Anna university
X standard -
Jai gopal Hr sec school
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