B S Basanth Kumar

Optimo Capital
Application & Product Trainer – LOS/LMS
Dec 18, 2024 – Present

• Trained sales and credit teams on new applications to streamline customer onboarding.
• Collaborated with the product team to design and test a new LOS & LMS, ensuring alignment with sales and credit requirements for smoother onboarding compared to the old system.
• Conducted pre-release testing and presented product readiness to stakeholders.
• Regularly visited branches to train staff on the new LMS, gather feedback, and raise enhancement requirements for upcoming sprints.

• Operations Associate – NACH, Think and Learn Pvt. Ltd. (Dec 2022 – Jan 2024) Managed end-to-end NACH processes by collaborating with BDMs, banks, NPCI, and internal teams, ensuring compliance and smooth EMI collections. Trained and mentored teams on NACH, ECS, and financial operations to improve efficiency and accuracy. Optimized auto-debit processes and implemented improvements that enhanced customer satisfaction and reduced errors.