B S Jaswanth Abhijay
Hyderabad
Summary
Accomplished Customer Service Associate with a proven track record at Amazon Development Centre, adept in critical thinking and problem-solving. Excelled in written & Verbal skills, leadership roles, notably as a Subject Matter Expert, enhancing team performance and customer satisfaction. Skilled in MS Office, with a flair for interpersonal communication and adaptability. Recognized for outstanding service with multiple awards.
-
Also, Founder of STAAT. ( Clothing brand )
www.staat.in
Overview
9
9
years of professional experience
Work History
Founder of STAAT
STAAT
Hyderabad
12.2023 - Current
- I had to leave my previous job due to frequent health issues related to my eyes.
- I underwent eye surgery, which forced me to leave my job and take a year off on my doctor's advice to stay away from higher screen times.
- While away from work, I worked on one of my dream projects - Building a clothing brand.
- Worked as one of the investors, thinking head, partial designer & strategist for almost 2 years now.
- Developed and executed strategies for scaling the business domestically and internationally.
- After one year of pre-production, we launched the clothing brand on December 8th, 2023.
- I have worked with the tech team to build a website www.staat.in and started sales on Oct 5th, 2024.
- As I've now completed the time off needed to build my health & one of my dream project, I wish to resume my professional career.
CS Associate(M)
Amazon Development Centre (India) Private Limited
Hyderabad
08.2018 - 01.2023
- Provided excellent service and attention to customers through phone, email & chat conversations.
- Good in communicating with customers & clients using strong email skills.
- Worked as cross-functional support for UK & US. Supported other domains whenever needed.
- Also worked as Subject Matter Expert ( SME )for various New Hire batches and helped them complete their new hire training.
- Provided floor support including quality monitoring & feedback sessions.
- Received various awards including Performer of the month.
CSNA Sr Assoc Specialty
Amazon Development Centre (India) Private Limited
Hyderabad
08.2015 - 01.2018
- Started my career at Amazon as a Temporary Associate.
- Got promoted as Permanent Associate within 4 months of joining.
- Worked as Permanent customer service associate for 8 months handling multiple domains like amazon.in, .co.uk & .com via email, phone & chat support.
- Post 8 months in this role, cleared an Internal Job Posting and move to Level 3 as Sr. Customer service associate and worked for team NA Specialty.
- Handled multiple queues such as account closure, Marketing, Amazon Pay and Author Central profiles which deals with the Authors on Amazon.com
- After working for over an year, cleared another IJP called as NA DART which deals with direct customer escalations via chats & Emails.
- Also worked as Subject Matter Expert for various New Hire batches and helped them complete their 1 month new hire training.
- Did floor supervision and quality monitoring for new hires, helping them enhance their verbal and quality parameters.
- Had to leave the job and take a break of 6 months due to health issues and joined the same organization (Amazon) as a Re-Hire.
Education
Bachelor of Science - Computer Science & Engineering
Mallareddy Engineering College
Dhullapally02-2016
Skills
- Good Verbal & Written skills
- Leadership & Auditing
- MS office ( Complete ) & Excel ( Partial )
- Critical thinking & Problem solving
- Interpersonal communication
- Flexible and adaptable
- Training & Development
- Strategic planning
Affiliations
- Love playing & watching cricket.
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Accomplishments
- Gold performer for 2 consecutive months.
- Won best performer of the month ( Personal ) & part of a team which won Best Team of the year ( Team ).
Timeline
Founder of STAAT
STAAT
12.2023 - Current
CS Associate(M)
Amazon Development Centre (India) Private Limited
08.2018 - 01.2023
CSNA Sr Assoc Specialty
Amazon Development Centre (India) Private Limited
08.2015 - 01.2018
Bachelor of Science - Computer Science & Engineering
Mallareddy Engineering College
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