CRM in Logistics for TBB Customer and Fare Management of Buses
Orange Toures and Travels
B.SWETHA
Hyderabad
Summary
Intend to build a career with leading corporate of hi-tech environment with committed & dedicated people, which will help me to explore myself fully and realize my potential. Want to work as a key player in challenging & creative environment.
Work History
Fare Management and CRM in Logistics for TBB Clients
Education
M.Tech in Computer Engineering (CSE), First Class with Distinction -
Vijay Rural Engineering College
01.2012
B.Tech in Computer Engineering and Information Technology (CSIT) -
VNR Vignana Jyothi Institute of Engineering &Technology
01.2008
Diploma in Civil Engineering -
Govt.Polytechnic of womens
01.2005
High School (X) -
Vidya Publice School
01.2002
Skills
- Bus Fare Management Systems
- Fare Collection Devices (eg, ticket validators, smart card readers)
- Fare Collection Software (eg, farebox software, payment processing systems)
- System Integration
- Testing and Quality Assurance
- Data Analytics and Reporting
- Technical Support and Training
- Project Management
- Compliance and Regulatory Knowledge
- Communication and Collaboration
- Zeal to learn new things
- Optimistic in nature
- Leadership qualities and Team working
- Good communication skills
- Operating System: Ms-Dos, Windows-98, Windows-XP, GNU/Linux (Debian)
- Programming Languages: C, Core Java
- Database: Oracle9i,Orical10g SQL Server
- Web technologies: HTML, Java Scripting
- Office Tools: MS Office
- Professional attitude and superior communication skills
- Eager to learn any new skills
- Willing to adapt to any work environment
- Self-motivated, enthusiastic and hard working
Languages
English
Hindi
Telugu
Profile
With a total of 16 years experience.8 years of experience teaching in an engineering college.Two years of experience in the IT field.6 years in the transport business as a FARE MANAGEMENT and CRM IN LOGISTICS FOR TBB clients across India., Customer Complains, Transportation Management System, Month wise Profit and Loss Management., Shipment Tracking, Shipping Activities Overnights Reports., Issues & Complaints Resolutions., MIS, Billing & Payments, POD Uploading system customer portal., New customers Quotations., Client meetings ., Team Managaements., Working on BRL, Customer Relationship Management (CRM) Software, Sales and Negotiation Skills, Customer Needs Assessment, Account Management, Cross-Selling and Upselling, Customer Retention Strategies, Complaint Resolution, Data Analysis and Reporting, Customer Satisfaction Measurement, Communication and Interpersonal Skills, Conflict Resolution, Relationship Building and Networking, Customer Service and Satisfaction, Problem Solving and Conflict Resolution, Communication and Interpersonal Skills, Empathy and Understanding, Time Management and Organization, Adaptability and Flexibility, Attention to Detail and Accuracy, Leadership and Team Management, Negotiation and Persuasion, Analytical and Critical Thinking, Trustworthiness and Integrity, Proficiency in CRM tools and software, Customer relationship management, Data analysis and interpretation, Team leadership and training, Cross-functional collaboration, Customer service excellence, Conflict resolution and problem-solving, Multichannel communication management, Strategic planning and implementation, Market research and trend analysis, Product development strategy, Customer retention strategies, Customer satisfaction measurement, Time management and efficiency, Data integrity and record keeping, Customer engagement strategies, Lead generation and conversion strategies, Understanding of customer needs and preferences, Ability to increase customer loyalty, Ability to increase market share.
Fare Management Experience
Led the development and implementation of bus fare management systems, including fare collection devices, software platform., Provided technical support and training to staff members and stakeholders on the proper use and maintenance of fare collection equipment and software., Developed and implemented strategies to combat fare evasion, including the deployment of fare inspectors, fare enforcement technologies, and public awareness campaigns to agent every month., Implemented data analytics tools to monitor fare collection performance, analyze revenue trends, and identify opportunities for revenue optimization and cost reduction., Dynamic Bus Fare Pricing Comparison and Detection., Pricing Structure like Zonal Pricing, Distance Pricing, Origin destination Pricing, Seasonal Pricing, Last-minute Pricing and Dynamic Pricing., Monthly LOSS and PROFIT making routes data analyses .
Personal Information
- Father's Name: B.VENKAT REDDY
- Date of Birth: 08/28/85
- Gender: Female
- Nationality: Indian
- Marital Status: MARRIED
Initiatives
- Class representative in school.
- Actively participated in organizing events in our college.
- Gave seminars
- Participated in JC Week
- Technical workshops
Rewards
- Awarded Merit Recognition Certificate in the 3 rd National IT Aptitude Test.
- Best paper published in National level for International Journal.
- Awarded Best Merit Certificate for the projects
Hobbies and Interests
- ON - DEMAND SECURITY ROUTUNG PROTOCAL OF ROUTE DISCOVERY IN MANETs
- V2V COMMUNICATION
Disclaimer
I hereby declare that all the information furnished above is true and accurate to the best of my knowledge and I bear the responsibility for the correctness of the above mentioned particulars.
Timeline
CRM in Logistics for TBB Customer and Fare Management of Buses
Orange Toures and Travels
Fare Management and CRM in Logistics for TBB Clients
M.Tech in Computer Engineering (CSE), First Class with Distinction -
Vijay Rural Engineering College
B.Tech in Computer Engineering and Information Technology (CSIT) -
VNR Vignana Jyothi Institute of Engineering &Technology
Diploma in Civil Engineering -
Govt.Polytechnic of womens
High School (X) -
Vidya Publice School