Data & Analytics Application Support Lead - AMEA Region
Mumbai
Summary
Executive Summary
More than 29 Years of experience in Information Technology with comprehensive background in Good Cloud Applications (GCP), Hadoop Applications (Azure Cloud), SAP Consulting, Project Management, Delivery Management, Software Development using Agile Methodologies, Certified Scrum Master and IBM Design Thinking Practitioner.
Previous experience in leading and managing teams.
Handled multiple roles including Service Delivery Manager, Project Manager, Project Lead, ERP Systems Analyst, Technical Architect, Developer, and System Admin Extensive experience with analysis, design, development, customizations and implementation of software applications including ERP applications including SAP and SYMIX
Proficient in analyzing and translating business requirements to technical requirements and architecture Specialized skills in leading and performing data conversions and interfaces.
Adept at business, functional & technical analysis and project management Strong database skills, Object Oriented Programming and development knowledge.
Executed software projects including SAP Application Development & Support for Manufacturing, Telecommunications, FMCG, Chemical & Petroleum and Process industry
Ability to work as part of global teams, spread across different geographies, and in line with project timelines Love to Travel across the globe as required by the organization
Good communication skills, people management skills and interpersonal skills. Self-motivated, quick learner and team player
Overview
30
30
years of professional experience
4
4
years of post-secondary education
2
2
Certificates
Work History
BI & Analytics Appl. Suppport Lead - AMEA Region
Mondelez International
Mumbai
04.2020 - Current
BI & Analytics Regional Lead for AMEA Region
Providing leadership for all BI & Analytics Applications in AMEA Region
Following are Roles and Responsibilities
Provide Leadership in Application Support for all SAP and Non-SAP BI Applications including GCP Applications (D4GV), SAP BW on HANA 7.5, SAP HANA 2.0, Hadoop Applications, and third-party interface applications
Applications & Tools being managed:
Applications: AMEA DataHub, Suggested Orders, Planning Transformation (Demand Suite & Supply Suite), ANZ TPM, Advanced Statistics etc.
Tools: Talend, Aecorsoft, Big Query, Python, Power BI, Tableau, SAP BW on HANA, SAP ABAP etc.
Stakeholder Management of all Business Functions who use BI & Analytics Applications.
Established strong relationships with stakeholders, facilitating effective communication and collaboration.
Vendor (Outsourced) Management for BI & Analytics Application Support
CSAT Management (Internal Users / Stakeholders)
Continuous Improvements
Operational Excellence by maintaining 99.99% application uptime
BAU Management
Achievements:
Successfully migrated all Hadoop (HDInsight) Applications to GCP Cloud
Onboarded more than 40 GCP applications into AMS Support
Successfully implemented 2 Upgrade and 2 Migration Projects
HANA 2.0 Upgrade & Major BW SP Upgrade
BW on HANA Systems migration to HDInsight (Microsoft Azure Cloud)
Hadoop Applications migration from On-premise to HDInsight.
Project Manager & Solution Architect
IBM India Pvt. Ltd.
Hyderabad
03.2010 - 04.2020
Project Manager & Solution Architect responsible for Developing and supporting applications with focus on SAP ECC and SAP Analytics Projects by providing technical/functional assistance for clients on the existing SAP Applications and new implementations
Understanding client business, supporting the delivery of key transformation projects which includes SAP and Non-SAP Applications
Define data architectures and integration of data models between SAP and non-SAP systems which includes EssBase and other DataStage Systems
Lead client requirements gathering/analysis workshops and the design and configuration of SAP solutions
Work together with a dedicated client team providing them with guidelines, technical assistance and training inputs on existing SAP solutions
Analyze change management requirements, develop, test and deploying the appropriate solutions for change management requirements
Resolve Technical and Business queries along with the Business and Architectural groups of the client
Successfully implemented SAP Analytics for a Green Field Implementation Global Template Project which includes multiple SAP Applications including SAP ECC, APO, BPC, Analytics, Sales & Operations Planning, Success Factors and integration with other legacy systems
Successfully implemented 2 Upgrade Projects, 1 Migration Project, 2 Green Field Implementation Projects and supported multiple AMS.
Programmer Analyst
Compro Consulting Group
San Ramon, California
03.2007 - 02.2010
SAP BI Lead Consultant responsible for implementing, optimizing and developing SAP BI Solutions for Client AT&T
Lead customer engagements requiring SAP BI (BW, BO) simultaneously
Defining current issues, requirements, and deliverables
Proactive identification, escalation and resolution of issues
Act as a counselor and mentor for other BI (BW, BO) consultants and Ensure adoption of Best-practices during
Successfully upgraded Supply Chain & HR BW Systems from 3.5 to 7.0
Developed and implemented Chain of Command process for SAP HR BW System
Successfully implemented performance tuning for HR BW System
Successful Development and implementation of Bellsouth Mobility Infrastructure
TIW Conversion to SAP HR BW System
LE & WU System Conversion to SAP HR BW System.
Project Manager
Advance Agro Public Company Limited, Thailand
Thatoom
09.2003 - 02.2007
Project Manager in IT Department leading large team of 30 SAP Technical and Functional Consultants
Establish requirements for business applications coordinating with the Functional Consultants & Business Users and translate business requirements into appropriate technical solutions
Assign tasks, set target goals and dates, delegate team responsibilities and ensure technical excellence in functional and Technical Teams
Assess team's skill sets, determined training requirements, develop and conduct employee performance reviews for Technical and functional consultants
Maintain project documentation for all stages of project life cycle
Report to CIO on Project Progress every month
Successful implementation of following projects: SAP MM-PR/PO/MRP Implementation, SAP SD Implementation, SAP HR Implementation, SAP Financial MIS Reports, SAP R/3 upgrade from 4.3C to 4.7.
SAP Technical Consultant
Wipro Technologies
Bangalore
10.1997 - 09.2003
Senior Customer Support Executive
Blue Chip Computer Consultants Pvt. Ltd.
Bangalore
12.1995 - 09.1997
Programmer Consultant
Brooke Bond Lipton India Pvt. Ltd.
Bangalore
04.1994 - 11.1995
Education
Master of Science - Computer And Information Sciences
Jyothi Nivas College
Bangalore, Karnataka
06.2002 - 05.2003
Bachelor of Science - Mathematics, Physics & Statistis
Sri Saibaba National Degree College
Anantapur, Andhra Pradesh
06.1987 - 05.1990
Skills
GCP & Talend
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Certification
Certified Scrum Master, Scrum Alliance, 2018
Timeline
BI & Analytics Appl. Suppport Lead - AMEA Region
Mondelez International
04.2020 - Current
Project Manager & Solution Architect
IBM India Pvt. Ltd.
03.2010 - 04.2020
Programmer Analyst
Compro Consulting Group
03.2007 - 02.2010
Project Manager
Advance Agro Public Company Limited, Thailand
09.2003 - 02.2007
Master of Science - Computer And Information Sciences
Jyothi Nivas College
06.2002 - 05.2003
SAP Technical Consultant
Wipro Technologies
10.1997 - 09.2003
Senior Customer Support Executive
Blue Chip Computer Consultants Pvt. Ltd.
12.1995 - 09.1997
Programmer Consultant
Brooke Bond Lipton India Pvt. Ltd.
04.1994 - 11.1995
Bachelor of Science - Mathematics, Physics & Statistis
Sri Saibaba National Degree College
06.1987 - 05.1990
Professional Highlights
As a Regional Support Lead, I manage AMEA SAP BI application and Cloud Technologies including Global HDInsight (Hadoop) & GCP Applications Support at Mondelez International
Creating and building AMS Roadmap and Strategy in collaboration with Leadership Team
Strong Analytical and Quantitative Skills with the ability to use data and metrics to back up assumptions, recommendations and drive actions.
Pay high attention to details and have the ability to manage multiple, competing priorities simultaneously while delivering results in a fast-paced, dynamic environment
Stake Holder and CSAT Management
Vendor Management
Experience with multiple clients in multiple domains including Distribution, FMCG, Chemicals & Petroleum, Manufacturing, Health Insurance and Logistics across the globe
Resource planning, mobilization, out-rotation and attrition management
Cost estimating and budget planning
Manage Processes, Reporting and Documentation
Work with leadership team on staffing and Project planning
Personal Information
Gender: Male
Marital Status: Married
Awards
ACHIEVEMENT AWARD FOR BEST IT SUPPORT PROVIDED TO ACHIEVED SALES TARGET IN WIPRO
ACHIEVEMENT AWARD FOR CONTRIBUTING TO ACHIEVE PCMM LEVEL 5 CERTIFICATION IN WIPRO
SIX SIGMA ACHIEVEMENT AWARD IN WIPRO
DELIVERY EXCELLENCE AWARD IN IBM
GLOBAL DELIVERY AWARD IN IBM
Personal Information
Gender: Male
Marital Status: Married
Awards
ACHIEVEMENT AWARD FOR BEST IT SUPPORT PROVIDED TO ACHIEVED SALES TARGET IN WIPRO
ACHIEVEMENT AWARD FOR CONTRIBUTING TO ACHIEVE PCMM LEVEL 5 CERTIFICATION IN WIPRO
SIX SIGMA ACHIEVEMENT AWARD IN WIPRO
DELIVERY EXCELLENCE AWARD IN IBM
GLOBAL DELIVERY AWARD IN IBM
Personal Information
Gender: Male
Marital Status: Married
Awards
ACHIEVEMENT AWARD FOR BEST IT SUPPORT PROVIDED TO ACHIEVED SALES TARGET IN WIPRO
ACHIEVEMENT AWARD FOR CONTRIBUTING TO ACHIEVE PCMM LEVEL 5 CERTIFICATION IN WIPRO
SIX SIGMA ACHIEVEMENT AWARD IN WIPRO
DELIVERY EXCELLENCE AWARD IN IBM
GLOBAL DELIVERY AWARD IN IBM
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