Buchiraju Suggu
Hyderabad,TS
Summary
Adept IT Analyst with a proven track record at TCS, where I enhanced cloud infrastructure using VMware solutions and achieved a 95% first-contact resolution rate. Specialized in VMware ESXi Configuration and excelled in customer support, I streamlined virtualization environments and improved system performance, demonstrating exceptional problem-solving and technical skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Analyst
TCS
03.2022 - Current
- Installation & Configuration of Virtualization Environment using VMware vSphere 5.x, 6.x, 7.x, vCenter Server 5.x, 6.x, 7.x, VI Client, P2V Converter.
- Administration and troubleshooting of vSphere and vCenter 5.x, 6.x, 7.x, VI Client
- Creating and Managing Virtual Machines Templates, clones and snapshots.
- Creating Clusters for High Availability (HA) & Distributive Resource Scheduling (DRS)
- Migrating Physical Servers to Virtual Server using VMware Converter (P2V Converter)
- Migrating of Virtual Machines using vMotion.
- Performing Snapshots, Cloning, Cold Migrations, Hot Migrations (vMotion).
- Installed, configured, and maintained VMware ESXi hosts and virtual machines in a large-scale enterprise environment.
- Provided technical support for VMware Horizon deployments, ensuring seamless virtual desktop infrastructure (VDI) operations.
- Collaborated with network and storage teams to integrate VMware solutions with existing infrastructure.
- Troubleshot and resolved complex issues related to VMware products, achieving a 95% resolution rate on first contact.
- Developed and maintained documentation for virtualization environments and procedures.
- Improved overall cloud infrastructure by designing and implementing VMware-based solutions.
- Enhanced system performance by optimizing virtualization configurations and addressing resource bottlenecks.
- Assisted in the development of best practices documentation for the management of the VMware cloud infrastructure stack.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
Asst System Administrator
AHA Media Pvt Ltd
09.2021 - 03.2022
- Optimized server functionality with regular maintenance and hardware upgrades.
- Trained staff on essential IT skills, increasing their ability to troubleshoot minor issues independently.
- Contributed to successful system migrations through careful planning and execution of tasks.
- Streamlined processes for faster troubleshooting and problem resolution.
- Supported company growth by expanding network capabilities as needed.
- Conducted thorough performance analysis to identify areas of improvement in existing systems architecture.
- Maintained network security by configuring firewalls, routers, and switches.
- Enhanced data protection by implementing regular backups and disaster recovery plans.
- Maintained current software licenses for computers and mobile devices.
- Provided exceptional end-user support, ensuring timely resolutions to technical issues.
- Improved system performance by implementing effective software updates and patches.
- Assisted in developing comprehensive documentation for systems and procedures, improving knowledge sharing within the team.
- Assessed organizational needs periodically, recommending suitable third-party integrations or add-ins compatible with the Office 365 ecosystem.
- Led efforts in keeping up-to-date with Microsoft updates and new features rollout, ensuring optimal utilization of available resources.
- Enhanced user experience by conducting regular training sessions on Office 365 features and functionalities.
- Conducted regular audits of user accounts and licenses, managing resource allocation efficiently within the organization''s budget constraints.
- Managed OneDrive for Business configuration, safeguarding against unauthorized access while promoting easy file sharing among employees.
- Facilitated seamless adoption of Teams as a communication tool throughout the organization through user training and support.
- Assisted in company-wide migration to Office 365, minimizing disruptions and maintaining productivity during transition.
- Resolved technical issues related to Office 365 applications promptly, maintaining high levels of user satisfaction.
- Planned and implemented upgrades to system hardware and software.
Sr Technical Support Engineer
Novac Technology Solutions
06.2018 - 08.2021
- We are supporting all Wintel Technologies like VMware, Windows and Citrix (XenApp).
- Led a team of junior engineers, ensuring timely delivery of high-quality support services to clients.
- Established a culture of continuous improvement within the support team by regularly soliciting feedback from colleagues and implementing their suggestions.
- Managed multiple project timelines simultaneously, ensuring all deliverables were met within established deadlines without sacrificing quality or customer satisfaction levels.
- Maintained strong relationships with key clients through regular communication and personalized support strategies.
- Reduced ticket response time by automating routine tasks and optimizing workflows within the support team.
- Contributed to product development by providing valuable feedback from customers and identifying opportunities for improvement.
- Working on project deliverables VMware for a new project in SLIC which includes VM builds, configuration of VM’s, updating ESXi host through VMware update Manager.
- Troubleshooting & providing solutions for vSphere ESXi Hosts, vCenter and VMs.
- We are supporting VMware environment, which is at vSphere 6.5 version, and we are responsible for monitoring client systems daily and pinpoint problem areas.
- Creating and Managing Virtual Machines Templates, clones and snapshots.
- Created a PowerShell script to automate or to pull information from VMware vCenter.
- We were having two sites with 7 domain controllers(4 in Prod and 3 in DR), in which we are managing all their Users, Groups, Creation of AD Objects and Managing GPO along with GPO creations to create a secure windows infrastructure.
- Administration & Production Support of large Windows and Citrix Farms.
- Administration & Maintenance of Xen Apps 6.0, 5.0 Citrix Farms.
- Managing users access to the application using the Citrix Management Console.
- Proactively identified trends in technical issues, implementing preventative measures to reduce future occurrences.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- System Installation and Configuration: Install, configure, and maintain Linux RHEL 7 and 8 systems to ensure optimal performance and reliability.
- User and Group Management: Manage user accounts, groups, permissions, and access controls in accordance with organizational policies.
- Package Management: Utilize package management tools such as YUM to install, update, and remove software packages as needed.
- System Monitoring and Performance Tuning: Monitor system performance, troubleshoot issues, and implement performance tuning measures to optimize resource utilization.
- Security Administration: Implement and maintain security measures including firewall configurations, intrusion detection/prevention systems, and system hardening techniques to safeguard the infrastructure.
- Backup and Recovery: Develop and maintain backup and recovery procedures to ensure data integrity and disaster recovery readiness.
- Patch Management: Apply patches and updates in a timely manner to address security vulnerabilities and ensure system stability.
- Network Configuration: Configure network interfaces, routing, and networking services such as DNS and DHCP.
- Filesystem Management: Manage file systems, storage devices, and logical volumes to ensure efficient storage utilization and data availability.
Customer Support Engineer
Hitachi Systems
05.2016 - 06.2018
- Maintained strong relationships with clients by consistently delivering timely, professional, and empathetic support services.
- Demonstrated exceptional analytical skills by diagnosing complex software issues promptly and escalating them when necessary.
- Answered incoming support inquiries via chat, phone and email.
- Established empathy with customers through insight into business drivers and expectations to offer personalized service.
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
- Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
- Assisted in creating a culture of continuous improvement within the Customer Support department through proactive recommendations on process optimization.
- Contributed significantly to exceeding SLA targets consistently while maintaining high-quality service standards.
- Used remote diagnostic tools to identify sources of certain customer issues.
- Developed comprehensive troubleshooting guides for common issues, resulting in quicker problem-solving for clients.
- Provided technical assistance on-site or remotely depending on client needs, ensuring swift issue resolution and minimal downtime.
Education
B.Tech - ECE
Sri Sivani Institute of Technology
Srikakulam, India05.2015
Skills
- IT Troubleshooting
- Customer Support
- Risk Assessment
- Network Administration
- VMware ESXi Configuration
- VMware vSphere Administration
- VMware Workstation Pro
- VMware Cloud on AWS
- VMware vCenter Management
- Server Management
- Office 365 connectivity
- Identity and Access Management
- Azure Active Directory
- Office 365 troubleshooting
- File and Storage Services
- Hyper-V virtualization
- Failover Clustering
- Remote Desktop Services
- Server Hardware Maintenance
- Active Directory Administration
- Linux Server Management
- User Administration
- System monitoring
- Software Installation
Certification
- Certified Netapp StorageGrid Admin, TCS - 26th June-24
Languages
English
Hindi
Telugu
Timeline
IT Analyst
TCS
03.2022 - Current
Asst System Administrator
AHA Media Pvt Ltd
09.2021 - 03.2022
Sr Technical Support Engineer
Novac Technology Solutions
06.2018 - 08.2021
Customer Support Engineer
Hitachi Systems
05.2016 - 06.2018
B.Tech - ECE
Sri Sivani Institute of Technology
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