Buddhuram Chedilal Gupta
Date Of Birth 20 Feb 1991 Mumbai
Summary
Proven leader with a track record at OnePlus, adept in employee management and enhancing customer relations. Spearheaded a team of 10, significantly boosting customer satisfaction through strategic floor planning and effective issue resolution. Skilled in policy enforcement and team development, consistently driving performance improvements.
Overview
12
12
years of professional experience
Work History
Team Leader - Service Delivery
QDIGI Services
08.2024 - 04.2025
- Enhanced team performance by implementing efficient service delivery processes and procedures.
- Streamlined operations by identifying areas for improvement in service delivery and implementing necessary changes.
- Implemented training programs to enhance the skill set of the team members, improving overall service quality.
- Developed strong relationships with clients, ensuring their needs were met and maintaining open lines of communication.
Floor Manager
OnePlus Service Centre
01.2019 - 07.2024
- Managed team of 10 employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
- Evaluated staff performance regularly to identify areas for improvement or commendation.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
Lead CSR ( Claim Adjuster)
Arvato Bertelsmann Marketing Service India Pvt Ltd
11.2012 - 05.2016
- Assisted in the development of training materials to standardize employee knowledge and performance.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Exceeded performance targets regularly by maintaining a high level of productivity and consistently delivering results
Education
HSC
Shri Prem Bahadur Singh Inter College
Khalispur Varanasi 05.2008
Skills
- Employee Management
- Customer Relationship
- Complaint resolution
- Managing Operations and Efficiency
- Process Improvement
Languages
Hindi English
Beginner (A1)
Hobbies
Cricket
Address
Room No. 1092 Shivaji Nagar near janseva vidyalay Tata power house silphata road Piswali Kalyan East
Timeline
Team Leader - Service Delivery
QDIGI Services
08.2024 - 04.2025
Floor Manager
OnePlus Service Centre
01.2019 - 07.2024
Lead CSR ( Claim Adjuster)
Arvato Bertelsmann Marketing Service India Pvt Ltd
11.2012 - 05.2016
HSC
Shri Prem Bahadur Singh Inter College
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