BUDHIMAN BHUJEL
H.No-1,Bylane 1, Surjya Nagar, Namghar Path, Satgaon, Guwahati, Kamrup Metro,Assam
Summary
As a Regional Auction Coordinator at India Infoline Finance Limited (IIFL), I excel in managing collection and recovery operations across 75+ branches in Assam and Tripura. With strong leadership, strategic planning, and effective communication skills, I ensure efficient loan portfolio management, maximize recovery rates, and uphold regulatory compliance to drive the financial health and success of IIFL in the region.
Overview
7
7
years of professional experience
1
1
Certification
Work History
REGIONAL AUCTION COORDINATOR
INDIA INFOLINE FINANCE LIMITED (IIFL)
GUWAHATI
02.2021 - Current
- Portfolio Oversight: Manage and monitor the entire gold loan portfolio across 75+ branches in Assam and Tripura. This includes overseeing loans tracking repayment schedules, and identifying accounts at risk of default.
- Collection Strategy Development: Develop and implement robust collection strategies tailored to the local economic conditions, borrower demographics, and regulatory environment of Assam and Tripura. This involves setting collection targets, utilizing data analytics for prioritizing accounts, and implementing proactive measures to improve collection efficiency.
- Default Management: Handle accounts that have defaulted on gold loans. Initiate contact with borrowers, negotiate repayment plans, and escalate cases for legal action when necessary. Coordinate closely with branch teams to ensure prompt and effective recovery efforts.
- Asset Identification and Valuation: Identify and assess gold assets pledged as collateral for loans that have defaulted. Conduct thorough inspections and valuations to determine the market value of these assets before proceeding with auction processes.
- Auction Planning and Execution: Oversee the entire auction process for defaulted gold assets. This includes preparing auction notices, ensuring compliance with legal requirements and company policies, organizing auction events, and managing bidder interactions to maximize recovery values.
- Legal and Compliance: Ensure all collection and auction activities comply with local laws, regulatory requirements, and internal policies specific to Assam and Tripura. Collaborate with legal advisors to handle legal documentation and proceedings related to loan recovery and asset auctions.
- Stakeholder Management: Build and maintain effective relationships with branch managers, legal teams, auction participants, and regulatory authorities in Assam and Tripura. Foster collaboration and communication to streamline collection and auction processes and resolve issues promptly.
- Performance Monitoring and Reporting: Monitor collection efforts, auction outcomes, and recovery rates across the branches in Assam and Tripura. Provide regular reports and analyses to senior management on key performance indicators, trends, and improvement opportunities.
- Risk Management: Identify and mitigate risks associated with loan default and asset recovery processes in Assam and Tripura. Implement risk mitigation strategies to protect the organization’s interests and ensure compliance with regulatory standards.
- Training and Development: Conduct training sessions for branch staff in Assam and Tripura on effective collection techniques, legal aspects of loan recovery, and auction procedures. Equip team members with the necessary skills and knowledge to enhance operational efficiency and achieve collection targets.
TELLER (CASHIER)
INDUSIND BANK LTD
TEZPUR
07.2018 - 02.2021
- Cash Handling: You will be responsible for accurately processing cash transactions, including deposits, withdrawals, and payments. This requires precision to ensure that all transactions balance at the end of each day.
- Customer Service: Providing excellent customer service is a key aspect of your role. You will assist customers with their transactions, address their inquiries and concerns, and ensure a positive banking experience.
- Account Services: Assisting customers with basic banking services such as opening and closing accounts, issuing checkbooks, updating customer information, and handling account inquiries.
- Compliance and Security: Adhering strictly to banking regulations and procedures to ensure the security of cash transactions and customer information. This includes following protocols for verification, authentication, and reporting any suspicious activities.
- Sales Support: Promoting bank products and services to customers, such as savings accounts, fixed deposits, insurance, and loans. You may assist in cross-selling and meeting sales targets set by the bank.
- Transaction Recording and Reporting: Accurately recording all transactions and maintaining transaction records. Generating reports as required by the bank and ensuring all documentation is complete and up-to-date.
- Team Collaboration: Working closely with other team members within the branch, including relationship managers, loan officers, and branch managers, to provide seamless service to customers and achieve branch objectives.
- Cash Management: Managing the cash drawer effectively, ensuring adequate cash levels for daily operations, and reconciling discrepancies promptly.
- Technology Utilization: Using banking software and systems to process transactions, access customer information, and perform account maintenance tasks efficiently.
- Continuous Learning: Keeping updated with changes in banking regulations, products, and services. Participating in training sessions and workshops provided by the bank to enhance skills and knowledge.
CUSTOMER RELATIONSHIP OFFICER
UJJIVAN SMALL FINANCE BANK
TEZPUR
09.2017 - 07.2018
- Customer Engagement: Your primary responsibility is to engage with customers proactively, both existing and potential new customers. This involves understanding their financial needs, offering suitable products/services, and ensuring high levels of customer satisfaction.
- Sales and Cross-Selling: Actively promote Ujjivan Small Finance Bank’s products and services, including savings accounts, deposits, loans, insurance, and investment products. Utilize customer interactions to cross-sell and upsell relevant products, thereby contributing to the bank’s revenue targets.
- Customer Assistance and Query Resolution: Provide assistance to customers regarding account opening, loan applications, product features, transaction issues, and other banking-related inquiries. Ensure prompt resolution of customer queries and complaints to maintain a positive customer experience.
- Relationship Management: Build strong, long-term relationships with customers by understanding their financial goals and preferences. Regularly follow up with customers to review their banking needs, offer personalized solutions, and address any concerns they may have.
- Team Collaboration: Collaborate with branch teams, including Relationship Managers, Branch Managers, and Operations staff, to deliver seamless customer service and achieve branch sales targets. Work together to resolve complex customer issues and ensure efficient banking operations.
- Product and Process Knowledge: Stay updated with Ujjivan Small Finance Bank’s product offerings, banking processes, and industry trends. Continuously expand your knowledge through training sessions and keep abreast of changes in banking regulations.
- Customer Education: Educate customers on the use of banking services, digital platforms, and self-service options available at Ujjivan Small Finance Bank. Encourage adoption of digital banking solutions to enhance customer convenience and operational efficiency.
Education
Bachelor of Commerce - Accountancy
DARRANG COLLEGE
2016
Certificate of Higher Education - CLASS XII
Govt,H.S School, Yazali
2013
Certificate of Higher Education - CLASS X
Govt,H.S School, Yazali
2010
Skills
Leadership and Team Management
Strategic Planning and Execution
Negotiation and Persuasion
Analytical and Decision-Making Skills
Legal and Regulatory Knowledge
Communication Skills
Customer Relationship Management
Problem-Solving and Critical Thinking
Attention to Detail and Accuracy
Adaptability and Resilience
Certification
Post Graduate Diploma Computer Application (PGDCA)
- Fundamentals of Information Technology.
- Visual Basic/Oracle.
- Database Management System [DBMS].
- Software Engineering and Business Process.
- Computer Organization and Architecture.
- System Analysis and Design.
- Introduction to Internet Technologies.
- Principles and Practices of Management and Organizational Behavior.
Languages
English
First Language
Hindi
Proficient (C2)
C2
ASSAMESE
Intermediate (B1)
B1
Nepali
Proficient (C2)
C2
Bengali
Elementary (A2)
A2
Interests and Hobbies
SPORTS (ICE SKIING, BADMINTON, CARROM)
TRAVELLING
Timeline
REGIONAL AUCTION COORDINATOR
INDIA INFOLINE FINANCE LIMITED (IIFL)
02.2021 - Current
TELLER (CASHIER)
INDUSIND BANK LTD
07.2018 - 02.2021
CUSTOMER RELATIONSHIP OFFICER
UJJIVAN SMALL FINANCE BANK
09.2017 - 07.2018
Bachelor of Commerce - Accountancy
DARRANG COLLEGE
Certificate of Higher Education - CLASS XII
Govt,H.S School, Yazali
Certificate of Higher Education - CLASS X
Govt,H.S School, Yazali
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