Bugatha Kumar
Visakhapatnam
Summary
Organized Delivery Manager with 15 years of experience in IT Industry. Committed to day-to-day efficiency and supervising workers. Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows.
Overview
14
14
years of professional experience
1
1
Certificate
Work History
Delivery Manager
Mphasis
03.2021 - Current
- Fielded customer questions and complaints and rectified issues.
- Supported customers via telephone, email and at sites to handle escalations and product concerns.
- Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
- Managed resources effectively to avoid unnecessary delivery delays.
- Supervised delivery staff and general productivity.
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Led sprint reviews and planning meetings to promote full team engagement.
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Worked to provide continuous improvement for product development lifecycle.
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
- Managed work and project responsibilities by assigning tasks to internal individuals and external teams.
- Coordinated with external vendors to deliver IT project components.
- Resolved staff conflicts and identified potential areas of improvement.
- Coordinating cross-project activities to ensure collaboration and alignment .
- Enabling collaborative processes and removing impediments for Scrum team to achieve optimal productivity .
- Facilitating org billing and contract updates to ensure compliance with company policies .
- Leading recruitment efforts to build high-performing team .
- Facilitating change control process and performing risk assessments to document impact of proposed changes.
- Reviewing team member performance and providing ratings in accordance with company policies .
- Supporting L2 and L3 incidents to ensure timely resolution of production issues .
- Establishing professional and trusting relationships with customers and team members
- Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
- Supported team using servant leadership style and leading by example.
- Guided and coached Scrum team and organized Agile and Scrum practices and values while also meeting delivery commitment.
- Worked effectively with multiple Scrum teams both internally and off-shore.
- Drove Scrum team progress to overcome obstacles and realize success throughout life of each sprint.
- Anticipated impediments to team delivery involving cultural barriers and logistical challenges.
Sr. Testing Engineer
Xinthe Technologies
02.2013 - 03.2021
- Projects: Collette, GlobalP, JJKane External and internal Mobile Application, VPT and Deal.
- Roles and Responsibilities:.
- Leading and coordinating team as scrum master and helping team to streamline process.
- Documented business processes and analyzed procedures to see that they would meet changing business needs.
- Assessed impact of current business processes on users and stakeholder.
- Created test measures from requirements documents, best practices, and user interviews.
- Composed and edited work instructions for quality and test procedures.
- Reviewed test plans and procedures to ensure adequate coverage of system requirements.
- Internal Audit as per ISO 2015 standards.
- Trained test technicians and operators on test hardware and software.
- Developed and ensured adherence to testing standards and best practices.
- Created comprehensive test plans, test scripts to support testing objectives.
- Good knowledge on Agile process and facilitate project as certified Scrum master.
- Implementing strategies and processes for team to achieve higher productivity.
- Used Intranet tool 'Project Monitoring System\' for managing bugs for their closure.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Work closely with client and team to make sure UAT goes without any blocks.
- Collaborated with inter-departmental teams and subcontractors to verify accurate application of prescribed testing protocols.
- Trained junior testers in company standards, testing protocols and testing software.
- Directed teams completing regression tests to support successful product development stages.
- Coordinated work with various teams to solve problems and improve efficiency for software testing and automation.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Reviewed bug reports and error logs, translating data into digestible reports for senior leadership personnel.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
- Led sprint reviews, daily scrums and planning meetings to realize full team engagement.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Applied agile methodology to shorten cycle time and achieve target margins.
- Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
Technical Associate
Tech Mahindra
06.2010 - 02.2013
- Trained test technicians and operators on test hardware and software.
- Created comprehensive test plans, test scripts, and use cases to support testing objectives.
- Composed and edited work instructions for quality and test procedures.
- Created test measures from requirements documents, best practices, and user interviews.
- Provided technical expertise on computer networks to support IT and operational test teams.
- Trained to implement ITIL process for project.
- Reviewed test plans and procedures to ensure adequate coverage of system requirements.
- Collaborated with scientific, engineering, and technical personnel to resolve testing problems and system malfunctions.
- Created comprehensive test plans, test scripts and use cases to support testing objectives.
- Reviewed test plans and procedures for adequate coverage of system requirements.
- Reviewed, evaluated and identified requirements for testability.
- Analyzed test results and prepared system-level evaluation reports to verify and validate system performance.
- Identified areas needing improvement to review with senior leadership and develop plans for improvement.
- Engaged internal and external customers during planning and test phases and interfaced with assigned project managers to comply with entry criteria.
Manuh Solutions Testing engineer
Manuh Solutions
06.2009 - 06.2010
- Hospital Information Management System, Financial Architect and Diagnostic Imaging.
- Roles & Responsibilities:.
- Composed and edited work instructions for quality and test procedures.
- Created test cases to ensure adequate coverage of system requirements.
- Created comprehensive test cases to support testing objectives.
- Created test measures from requirements documents, best practices, and user interviews.
- Developed and ensured adherence to testing standards and best practices.
- Writing and maintaining daily progress reports and weekly status reports.
- Test Case execution & filing/verifying/ closing bugs.
- Provided regular reports on test status and risk assessments on product quality as per company policies.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
MBA - Human Resources Management
Andhra University
Visakhapatnam12.2011
B Tech - Computer Science and Engineering
St. Theresa Institute of Engineering &Technology
Garvidi03.2008
Skills
- Domain knowledge: Finance, Transport, Oil & Gas, , Health Care, E-Commerce, Retail, ERP, IMS, Mobile Technology and Salesforce
Operating Systems: Windows 95/98/2K/NT, UNIX, Linux
Project Tracking Tool: HPALM, Rally, JIRA 81, Test Track, MS-Visio 2010 and Agility Tool
Automation Tools: Basic knowledge on Selenium and UI Path
Database : MS SQL Server, Oracle, PostgreSQL
CRM Tools: Zoho , Sitecore , Blue Cherry , Pivotal , Sabre , NEO and Salesforce
Certifications: Certified Scrum Master (CSM), Certified SAFe Scrum Master
Accomplishments
- Collaborated with team of 16 in the development of GEMINI and PROUD application.
- Achieved Iteration results by completing with accuracy and efficiency as per the given timeline.
Certification
- Certified Scrum Master
- SAFe Agile scrum Master 6.0
- ISTQB Certified (Intermediate Level)
Timeline
Delivery Manager
Mphasis
03.2021 - Current
Sr. Testing Engineer
Xinthe Technologies
02.2013 - 03.2021
Technical Associate
Tech Mahindra
06.2010 - 02.2013
Manuh Solutions Testing engineer
Manuh Solutions
06.2009 - 06.2010
MBA - Human Resources Management
Andhra University
B Tech - Computer Science and Engineering
St. Theresa Institute of Engineering &Technology
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