Communication Tools
Bunty Chauhan
IT Administrator / Officer
Noida
Summary
Detail-oriented IT Specialist with extensive experience in telecommunications, and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
IT Specialist
Genesis Global School
Noida
2016.10 - Current
- Configured hardware, devices and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Performed server backups and changed and replaced backup tapes daily.
- Patiently walked individuals through basic troubleshooting tasks.
- Monitored systems in operation and quickly troubleshot errors.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Network Engineer
Cloudmay India Pvt Ltd
Noida
2015.01 - 2016.10
- Provided network support services for devices such as hubs, bridges, routers and other hardware.
- Initiated and managed network test facilities to verify network hardness and resilience.
- Provide online support for Laptop, Printers and Network devices
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
Education
Computer And Information Sciences
Gurukula Kangri University
Haridwar 2010.06 - 2013.10
Bachelor of Computer Applications - Computer Engineering
Punjab Technical University
Chandigarh 2006.06 - 2009.11
Skills
Application installations
Technical issue analysis
Software diagnosis
Desktop support
Data recovery
Accomplishments
- Completed intensive training in database fundamentals and software engineering.
Affiliations
1. Wakelet Certified
2. Microsoft Innovative Educator
Software
Word Processing and Desktop Publishing Tools
Azure Administrator
Office 365 Suite
Certification
Microsoft Certified Solutions Expert (MCSE)
Interests
Writing, blogging or reading
Traveling
Artistic activities
Community service
Listening to music
Timeline
Level up with Office 365 and Windows
2021-07
Microsoft Certified Solutions Expert (MCSE)
2017-01
IT Specialist
Genesis Global School
2016.10 - Current
Network Engineer
Cloudmay India Pvt Ltd
2015.01 - 2016.10
Computer And Information Sciences
Gurukula Kangri University
2010.06 - 2013.10
Bachelor of Computer Applications - Computer Engineering
Punjab Technical University
2006.06 - 2009.11