Bunty Patil
Customer Service
Thane
Summary
Goal-oriented Customer Service Manager with [Number] years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Manager
budget tours and travels
mumbai
01.2017 - Current
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
Customer Service Representative
Sismatic
vashi
12.2013 - 12.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Wipro
mumbai
05.2010 - 11.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Executive Customer Representative
infowavz
mumbai
02.2007 - 05.2010
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Provided customers with updates and periodic statements on service developments and changes in trends.
Customer Service Representative
Silgate
mumbai
01.2005 - 02.2007
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Barness School Nasik
Nasik Deolali 03.2003 - 04.2004
High School Diploma -
Mumbai University
Mumbai 03.2005 - 04.2006
Bachelor of Commerce - Bachelor of Commerce
Mumbai University
Mumbai 03.2007 - 04.2009
Timeline
Customer Service Manager
budget tours and travels
01.2017 - Current
Customer Service Representative
Sismatic
12.2013 - 12.2016
Customer Service Representative
Wipro
05.2010 - 11.2013
Bachelor of Commerce - Bachelor of Commerce
Mumbai University
03.2007 - 04.2009
Executive Customer Representative
infowavz
02.2007 - 05.2010
High School Diploma -
Mumbai University
03.2005 - 04.2006
Customer Service Representative
Silgate
01.2005 - 02.2007
High School Diploma -
Barness School Nasik
03.2003 - 04.2004