Buradagunta Shanni Buela
Vijayawada
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
CS-Associate
Amazon
Chennai
10.2023 - 03.2024
- Provided customer service support for inquiries, complaints, and returns.
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
- Handled incoming calls from customers regarding orders or other inquiries.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Processed returns, refunds, exchanges according to company policies and procedures.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
Associate-Cs Internet
Sutherland Global Services Pvt Ltd.
Chennai
09.2022 - 03.2023
- Customer Service, Troubleshooting, Technical Product Service.
- Provided technical support to customers regarding internet-related issues.
- Utilized remote access tools to connect remotely with customers' systems when necessary.
- Responded promptly to customer inquiries via phone or email in a professional manner.
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
- Assisted customers with installation of new hardware and software applications.
- Collaborated with other departments such as sales, marketing, engineering., as required.
AO&CS- Officer Security
InterGlobe Aviation Ltd.
Hyderabad
11.2021 - 07.2022
- Airside Operations And Customer Service.
- Provided friendly and professional assistance to employees, visitors and customers.
- Maintained high levels of alertness throughout shifts.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Checked for safety hazards and took corrective action when necessary.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Guarded restricted areas to prevent unauthorized entry.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Monitored premises and recorded activity in daily officer reports.
- Verified photo IDs and tickets to allow guests passage.
- Completed incident reports to record security or loss prevention incidents.
- Documented security-related situations and submitted in-depth reports to superiors.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Monitored access control systems and key code records for suspicious activities.
- Ensured compliance with aviation security regulations.
- Inspected aircraft prior to takeoff for potential threats.
- Performed searches of passenger baggage, cargo and mail for prohibited items.
- Interacted with passengers regarding security rules and regulations at checkpoints.
- Implemented new safety initiatives as directed by management.
Education
BBA - Aviation Management
Andhra Loyola College
Vijayawada06-2022
12th Grade - Science Education
Shri Gayatri Junior College
Vijayawada01.2017
10th Grade -
Kumar Public School
01.2015
Skills
- Great Interpersonal Skills
- Customer Service
- Cultural Awareness
- Professionalism
- Multitasking
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Continuous Improvement
- Stress Tolerance
- Management Support
Accomplishments
Secured Good Positions in Various Extra Curricular Activities
Activities
- Sports
- Quiz Competitions
- Debate Contests
Field Of Interest
- Aviation Industry
- Business Development Service
- Customer Service
- Technical Product Services
Industrial Exposure
- Interglobe Aviation Ltd. - Airport Operations And Customer Service
- Sutherland Global Services Pvt Ltd. - Service Delivery Operations
Hobbies and Interests
- Sports Activities
- Cooking
Projects
Airport Operations, Physical Visit to the Airport. Gathering Real Time Experience. Covering All the Service and Operations Method. Presentation on the Project., One Week, 1, Individual
Disclaimer
04/16/2023, Chennai, Buradagunta Shanni Buela
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Tamil
Upper Intermediate (B2)
B2
References
Albin Thomas
IGA 51962
Senior Executive
Timeline
CS-Associate
Amazon
10.2023 - 03.2024
Associate-Cs Internet
Sutherland Global Services Pvt Ltd.
09.2022 - 03.2023
AO&CS- Officer Security
InterGlobe Aviation Ltd.
11.2021 - 07.2022
BBA - Aviation Management
Andhra Loyola College
12th Grade - Science Education
Shri Gayatri Junior College
10th Grade -
Kumar Public School
Similar Profiles
Lieszel WolfgrammLieszel Wolfgramm
Fulfillment Center Associate at AmazonFulfillment Center Associate at Amazon
Ethan AlcornEthan Alcorn
Transportation Manager II at AmazonTransportation Manager II at Amazon
Morena ArandaMorena Aranda
Learning at AmazonLearning at Amazon