Burgandy Nugent
Shelbyville
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Hamilton County Communications
Noblesville, IN
07.2019 - Current
- Managed emergency calls, ensuring timely and accurate dispatch of first responders.
- Utilized Computer-Aided Dispatch (CAD) systems to track and prioritize incidents effectively.
- Coordinated communication between multiple agencies during high-stress situations.
- Trained new dispatchers on protocols, procedures, and use of communication equipment.
- Developed training materials to support ongoing professional development for dispatch personnel.
- Monitored Fire radios to provide assistance to responding personnel.
- Followed established protocols for professional handling of emergency situations.
EMT-Basic
Seals Ambulance
Indianapolis, IN
03.2018 - 12.2018
- Administered emergency medical care to patients in pre-hospital settings.
- Collaborated with paramedics and healthcare professionals during patient transport.
- Utilized advanced life support equipment and tools for critical interventions.
- Conducted thorough patient assessments to determine treatment needs.
- Maintained accurate documentation of patient care and incident reports.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Administered CPR, oxygen and other life-saving medical treatments.
- Assisted with lifting and moving patients.
- Transported patients to medical facilities and provided transportation to follow-up appointments.
- Handled patient transfers from one medical facility to another.
EMT-Basic
Heartland Ambulance Service
Muncie, IN
05.2015 - 06.2018
- Trained new EMT personnel on protocols and emergency response procedures.
- Implemented safety protocols to enhance operational efficiency during emergencies.
- Participated in community outreach programs to promote health education initiatives.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Followed all safety protocols and took necessary precautions while providing care.
- Trained new EMTs on proper protocols and procedures.
- Maintained accurate documentation of patient care and incident reports.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Assisted with lifting and moving patients.
Department Manager
Rural King
Shelbyville, IN
03.2013 - 05.2015
- Oversaw daily operations ensuring compliance with safety protocols and company policies.
- Managed team performance, providing training and mentoring to improve productivity and morale.
- Implemented inventory management systems to streamline stock control and reduce waste.
- Coordinated cross-departmental communication enhancing collaboration between teams and improving service delivery.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Managed projects efficiently from inception to completion ensuring timely delivery.
- Increased customer satisfaction with proactive issue resolution strategies.
Education
Associate of Science - Vet Technician
Vet Tech Institute
Indianapolis12-2011
High School Diploma -
Triton Central High School
Fairland, IN05-2010
Skills
- Works Well Under Pressure
- Critical thinking
- Active listening
- Computer skills
- Typing speed
- Problem-solving
Certification
- EMD - Emergency Medical Dispatch
- PST - Public Safety Telecommunicator
- Certified CPR
Timeline
911 Dispatcher
Hamilton County Communications
07.2019 - Current
EMT-Basic
Seals Ambulance
03.2018 - 12.2018
EMT-Basic
Heartland Ambulance Service
05.2015 - 06.2018
Department Manager
Rural King
03.2013 - 05.2015
Associate of Science - Vet Technician
Vet Tech Institute
High School Diploma -
Triton Central High School