Summary
Overview
Work History
Education
Skills
Timeline
Generic

Burton L. Munsey

Kokomo

Summary

Energetic Field Service Engineer Technician with certified preventative maintenance. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services. As an organized and dependable candidate successful at managing multiple priorities with a positive attitude with a willingness to take on added responsibilities to meet team goals.

With over thirty years experience both in the lab and field, the results are quality-focused, detail-oriented and proactive customer service with diligent and focused approach to managing projects, reviewing work and coordinating call responses. This provides strong internal, supplier, and customer relationships for maximum effectiveness.

Overview

17
17
years of professional experience

Work History

Dexa Field Service Engineer Technician

Alpha Source Group
03.2022 - 11.2023
  • Performed certified onsite preventative maintenance of systems and equipment.
  • Computer system updates and repair
  • Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
  • Repaired and calibrated systems and equipment post-installation.
  • Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
  • Scheduled service calls according to customer location and urgency of need.
  • Tested systems, noting issues and completing preventive maintenance.

Support Medical Lab Techinician

Quest
10.2020 - 12.2021

DATES FROM 10-20-21 TO PRESENT SUPPORT MEDICAL LAB TECHNICIAN Perform routine and complex laboratory procedures within established guidelines and document all corrective actions taken when test systems deviate from laboratory’s established performance specifications. Communicate with hospital personnel providing assistance related to laboratory policies and procedures, laboratory utilization, and test result interpretation. Perform daily, weekly, and monthly instrument maintenance and calibrations according to manufacturer. Evaluate quality control to ensure quality patient care. Strong ability to organize and prioritize work and knowledge of lab equipment and testing to implement and monitor quality control policies and procedures of laboratory. Strong attention to detail and ability to react to emergency situations with professionalism, calmness, and effectiveness, with skills to manage stress to maintain professional atmosphere and provide quality service.

STAFF TECHNICIAN

HAYNES INTERNATIONAL
2016 - 2020
  • Lab -Qc testing on super alloys to surpass Aerospace compliance.
  • Lab coordinator – maintain communication between 7 labs and 13 engineers to ensure quality and efficiency.

OWNER/CONSULTANT

OWNER/JEDEYE LLC
09.2006 - 06.2016
  • Served several independent optical locations that needed short-term help with manufacturing eye wear.
  • This also included customer service, staff training, lab improvement and maintenance.

Education

Bachelor's Degree - PHYSICAL SCIENCES

BIOLOGICAL, INDIANA UNIVERSITY
KOKOMO, IN
2011

Earned Master Optician Certification -

Master Optician
Certification
1997

ASSOCIATES DEGREE - undefined

FERRIS STATE UNIVERSITY
BIG RAPIDS, MI
1994

Skills

  • CORE QUALIFICATIONS
  • Certified Preventative Maintenance
  • Computer Updates/Repairs
  • Clinical Assays Proficiency
  • Regulatory Compliance
  • Accurate Reporting Laboratory Procedures Experience
  • Task Prioritization
  • Process Improvement

Timeline

Dexa Field Service Engineer Technician

Alpha Source Group
03.2022 - 11.2023

Support Medical Lab Techinician

Quest
10.2020 - 12.2021

OWNER/CONSULTANT

OWNER/JEDEYE LLC
09.2006 - 06.2016

STAFF TECHNICIAN

HAYNES INTERNATIONAL
2016 - 2020

Bachelor's Degree - PHYSICAL SCIENCES

BIOLOGICAL, INDIANA UNIVERSITY

Earned Master Optician Certification -

Master Optician

ASSOCIATES DEGREE - undefined

FERRIS STATE UNIVERSITY
Burton L. Munsey