Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bushra Choudhary

Senior Process Executive (Warranty Operations)
Gurgoan

Summary

Dedicated Services professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

8
8
years of professional experience
2
2
years of post-secondary education
4
4
Certifications

Work History

Senior Process Executive (Warranty Operations)

Gartner Research & Advisory
Gurgoan
09.2021 - Current
  • Event Registrations, MIS Reporting, Daily Monitoring and Training Modules Presentations.
  • Process Implementation.
  • Team Management consisting of 7 Team members
  • Problem solving process Issues with global team.
  • Data Analytics for Different events for registration growth and Client retention
  • Establised Registration Process
  • Increased CSM Adoption from 20% to 93%

Assistant Manager – Warranty Management

Okinawa Auto tech India Pvt. Ltd
Gurgoan
02.2020 - 12.2020
  • Handling a team of 6 Member (Area In charges & Warranty Executive)
  • Member of Core Committee involved in development of DMS
  • Developed Departmental Procedure.
  • Client Handling, Account Optimization of Digital Marketing
  • Reduction in Warranty Claims cost thru rigorous verifications and strict adherence to Policies.
  • 50% cost reduction in 10 months in Battery Warranties (YOY comparison 9Cr to 4.23Cr)
  • Designed Core parts mapping to have better control on Warranty claims
  • Managing and customizing experience.

Executive (Warranty Management)

Samsung India Electronics Pvt. Ltd
Gurgoan
08.2016 - 01.2020
  • Headed team of 7 for customer complaint resolution and come-back cases
  • Supervised & monitored performance level of to ensure superior customer service & accomplishment of service targets
  • Contributed in attainment of customer satisfaction of 91%
  • Ensured adherence to customer service parameters, thereby achieved zero voice of customer without affecting cost

Team Assistant (Industrial & Services)

Karl Storz Endoscopy India Pvt. Ltd.
New Delhi
06.2011 - 07.2014
  • Tender Management for Industrial Dept.
  • Backend support for Service and sales dept.
  • Daily coordination with OEM and different regions for closure of daily issues

Education

Bachelors of Commerce - Commerce

R.G. College
Meerut
06.2009 - 07.2011

Skills

  • Warranty processing
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Certification

  • Foundations of Project Management

Timeline

  • Foundations of Project Management
05-2022
  • Foundations: Data, Data, Everywhere
05-2022
  • Ask Questions to Make Data-Driven Decisions
05-2022
  • Prepare Data for Exploration
05-2022

Senior Process Executive (Warranty Operations)

Gartner Research & Advisory
09.2021 - Current

Assistant Manager – Warranty Management

Okinawa Auto tech India Pvt. Ltd
02.2020 - 12.2020

Executive (Warranty Management)

Samsung India Electronics Pvt. Ltd
08.2016 - 01.2020

Team Assistant (Industrial & Services)

Karl Storz Endoscopy India Pvt. Ltd.
06.2011 - 07.2014

Bachelors of Commerce - Commerce

R.G. College
06.2009 - 07.2011

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Bushra ChoudharySenior Process Executive (Warranty Operations)