Bushra Malik
Mumbai
Summary
Professional experience encompasses key skills in inventory management, customer service, and operations management, aimed at enhancing retail performance. Achievements include boosting customer satisfaction through effective complaint resolution and improving store organization for maximum productivity. Committed to leveraging expertise in visual merchandising and sales strategies to contribute positively to future roles within the retail sector. Career goal focuses on utilizing strong problem-solving abilities and team leadership skills to drive operational success in a dynamic environment.
Overview
12
12
years of professional experience
Work History
Store Supervisor
William Penn Pvt Ltd
Mumbai
04.2014 - 01.2025
- Maintained updated records on product deliveries, returns, damages.
- Resolved customer complaints regarding storage and delivery of goods.
- Performed regular audits to verify that policies are being followed correctly.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
- Dealt with customer complaints and rectified product and service issues.
- Answered customer queries and complaints and provided prompt solutions.
- Maintained clean and organized facility to prevent accidents, damages and lost items.
- Increased sales by optimizing in-store promotional strategies.
- Counted and balanced registers.
Sales Associate
William Penn Pvt Ltd
Mumbai
02.2013 - 03.2014
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Maintained cleanliness of store environment including floors, windows, displays.
- Greeted customers and provided exceptional customer service.
- Upsold additional items based on customer interests and needs.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Assisted customers with product selection, sizing and styling.
- Demonstrated product features and benefits for customers' needs.
- Developed trusting relationships with customers by making personal connections.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Adhered to company initiatives and achieved established goals.
Education
Master of Commerce (M.Com) -
Dalmia College
Mumbai 01-2014
Skills
- Inventory management
- Sales forecasting
- Customer service
- Visual merchandising
- Team leadership
- Problem-solving
- Friendly and positive
- Stock replenishment
- Operations management
Languages
English, Hindi, Marathi
First Language
Accomplishments
- I have awarded for upholding the Organizational value of Everyone an Entrepreneur and Delightful Customer Experience.
Timeline
Store Supervisor
William Penn Pvt Ltd
04.2014 - 01.2025
Sales Associate
William Penn Pvt Ltd
02.2013 - 03.2014
Master of Commerce (M.Com) -
Dalmia College