Summary
Overview
Work History
Education
Skills
Managerial experience
Previous experience
Project done
Languages
Timeline
Generic
Syed Ameen Hashmi

Syed Ameen Hashmi

Nagpur

Summary

Results-driven and experienced Operations Manager with 8+ years of experience in leading cross-functional teams, driving process improvements, and delivering exceptional customer experiences.

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Overview

4
4
years of professional experience

Work History

Senior Manager

Greenland construction
NAGPUR
03.2021 - Current

_Senior Manager, Greenland Construction (March 2021 - Till Date)_

- Led a team of civil engineers, overseeing civil work, ensuring timely completion, and meeting quality standards

- Coordinated with cross-functional teams, driving process improvements, and optimizing resource allocation

- Developed and implemented effective communication strategies, ensuring seamless collaboration with stakeholders

- Achieved 98% project completion rate and 15% reduction in costs through effective team management and process optimization

Education

Bachelor of Commerce -

SFS
Nagpur Maharashtra

Skills

_Personal Skills_

- Enthusiastic, self-motivated, reliable, responsible, and hardworking

- Mature team worker, adaptable to challenging situations

- Ability to work well in team environments and independently

- Ability to work under pressure, meeting strict deadlines

- Well-organized with a clear and positive approach to problem-solving

_Key Skills_*Strategic Leadership*: Proven ability to lead cross-functional teams, drive process improvements, and deliver exceptional customer experiences

- *Operations Management*: Skilled in managing inbound operations, including team management, process optimization, and customer satisfaction

- *Team Management*: Experienced in leading and motivating teams to achieve exceptional results

- *Process Improvement*: Proven ability to analyze processes, identify areas for improvement, and implement effective solutions

- *Communication*: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, staff, and s

takeholders

Managerial experience

_Senior Manager, Prime Multi-Specialty Hospital (March 2011 - July 2018)_

- Spearheaded a team of service advisors, driving operational excellence, customer satisfaction, and revenue growth

- Developed and implemented process improvements, resulting in enhanced operational efficiency, reduced costs, and improved customer experiences

- Fostered strong relationships with customers, staff, and stakeholders, ensuring seamless communication and collaboration

- Achieved 95% customer satisfaction rate and 25% increase in revenue through effective team management and process optimization

Previous experience

_Service Engineer, Dickson Engineering Pvt Ltd (January 2010 - January 2011)_

- Prepared job cards, performed troubleshooting assessments, and conducted engine overhauling

- Developed analytical and problem-solving skills, ensuring efficient resolution of technical issues

Project done

_Projects_

- Building Information Model (BIM): Created a detailed digital representation of a building's physical and functional characteristics.

- Design Model: Developed a graphical representation of a building's design, used for visualization and communication.

- Construction Model: Created a detailed model of the construction process, including sequencing, scheduling, and resource allocation.

- Structural Model: Analyzed a building's structural integrity and behavior under various loads using mathematical modeling techniques.

- Fabrication of a DTS-I Engine model

Languages

English
Proficient
C2
Hindi
Proficient
C2
Urdu
Proficient
C2
Marathi
Elementary
A2

Timeline

Senior Manager

Greenland construction
03.2021 - Current

Bachelor of Commerce -

SFS

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Syed Ameen Hashmi