Vivekananda Baliga

Aspiring to pursue career enhancement opportunities in healthcare domain.

Experienced healthcare IT professional with over 12 years of comprehensive IT experience, including 10 years of specialized expertise in Application Managed Support (AMS/ASM), implementation, configuration and technical & functional investigation of issues with Cerner Millennium Solutions for clients across the US, Middle East, Australia, UK, and Europe.

• Extensive technical and solution expertise in CERNER Millennium applications (EHR/EMR), including Surginet and Anesthesia, PowerChart, Supply Chain, Physician Documentation, Orders, and FirstNet solutions. Proficient in basic troubleshooting and build knowledge in FSI (Integration/HL7).
• Bug fixing and documenting the Change Request (CR) document, Coding, Unit Testing and Documentation of Cerner Millennium Application (C# & CCL) defects.
• Experience and Strong knowledge on Cerner Change management process.
• Experience and knowledge in Discern Visual Developer, Cerner Command Language (CCL) and Cerner millennium backend tables.
• Onsite experience supporting solutions in hospital environments, collaborating effectively with software support teams, client solution managers, and end-users.
• Developed custom scripts as per client’s requirement to automate workflows. Thus, significantly reduced repetitive tasks of users.
• Provided support to clients by automating workflows, developing CCL scripts, and created reports.
• Practice of CHIA (Cerner’s Internal Complaint-Handling), HIPAA (Health Insurance Portability and Accountability Act) processes and ITIL (Information Technology Infrastructure Library) workflows in configuration of solutions/applications.
• Examining the client-supplied Data Collection Workbook (DCW) to devise the work plan and outline the build steps before seeking approval and implementation.
• Reduced client-logged tickets by executing Cerner standard builds and conducting proactive system checks.
• Conducted end-user training on Cerner Millennium solutions and facilitated the onboarding and training of new associates.
• On-call requirement gathering, Go-live support for Clients and Trouble shooting.
• Hands on experience on various Paragon modules: Registration, scheduling, Patient management.
• Worked on Horizon Practice Plus (HPP) and 3M Monthly updates & incidents of 3M HDM, 3M 360 & 3M MPH.

Powerchart:

Patient List, Flowsheet, Growth Chart, CABB, Result Review, Privileges, Preferences, Demographics Banner Bar, I-View & Mpages

CareNet:

Orders, Dynamic Documentation, Intake & Output, MAR, PowerNote, Smart Templates, PowerForms, Medications, Allergies, Charges and reporting

Perioperative (Surginet & Anesthesia):

Location, Procedure Codes (CPT, ICD-10), Picklists & Preference Cards, Form & Segments creation, Documentation, Segment Default, Build Charges, Report creation, Tracking boards & Dynamic tracking, implants, DB cost builds, Scheduling appointments and Order Creations, Operation Jobs.

Medications, Fluids, Intakes, Devices, Supply Items, Views, Monitors, Devices, Macros, Events, Actions, To Dos, Reminder, Script Errors, Debugs.

Supply Chain:

Location View, DB Approval, Buyer, Manufacturer, Vendor, Lot Tracking, Item Location & Classification, Inventory, General Ledger, Trans Audit, HL7 transactions, Invoice Matching.

Acquisition: requisitioning, purchasing, receiving, and management reporting.

Distribution: Distribution of items, inventory control, departmental charging.

• 6 times Cerner Night on the Town Award winner for client support.
• 8 times Life Saver Award for resolving Go-Live issues.
• Awarded as key contributor for configuration & supporting multiple projects from different solution.
• Have been awarded All Star award multiple times for client support.
• Have been awarded ‘Star Performer of the Month’ twice at HCL Technologies.

B1/B2 visa for USA valid from January 2018 – January 2028.