B. Venkata Krishnan
Hyderabad
Summary
Well-grounded Senior General Manager with background leading retail location daily operations. Focused when responding to problems, mentoring staff and identifying areas needing improvement. Excellent motivator with upbeat attitude and history boosting employee and customer retention.
Overview
24
24
years of professional experience
Work History
Senior General Manager
Ethos Limited
04.2022 - Current
- Oversee brand strategy, marketing, merchandizing and sales of luxury watch brands such as Rolex, Omega, Panerai, IWC, Jaeger Le couture, Jacob & company and many more world class brands.
- Identified new business opportunities, partnerships and collaborations for Luxury watch brands.
- Successfully accomplished cross branding events with Mercedes Benz, JLR and Lexus.
- Oversaw EBITDA growth by 10% year on year.
- Implemented Salesforce CRM strategies that streamlined sales processes, resulting 30% increase in lead conversion rates.
- Implemented innovative solutions to address complex business challenges, resulting in improved organizational effectiveness.
- Led cross-functional teams towards shared goals by clearly articulating objectives, setting expectations for performance outcomes, and providing ongoing guidance as needed.
General Manager – Sales & Operations
Ethos Limited
04.2018 - 03.2022
- Focused on three primary areas - Product, Service and Image of the organization, alongside business responsibilities.
- As a Multiple Store brand ambassador prioritized brand image and standards.
- Lead a team of 30 members and guided in providing the Ultimate Luxury Experience for all clients including Executive and Board members to ensure commercial goals and actions are aligned with company's goal.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Oversaw budget implementations, employee reviews, training, schedules and contract negotiations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Analyzed market trends and competitor activities to create competitive advantages.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Developed and implemented strategies to increase sales and profitability.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Senior Manager
Ethos Limited
04.2015 - 03.2018
- Oversaw 8 stores including international dutyfree Bangalore airport store.
- Consistently exceeded annual performance targets set by Top management.
- Reduced costs, optimized resource allocation, and improved efficiency in managing stores.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Examined quarterly financials to determine business operating capacity.
- Conducted an audit and surfaced fraudulent activity, by this saving company's revenue amounting to 50 lakhs. Also was recognized for the same by CEO of the company.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
- Increased customer satisfaction with timely product deliveries and seamless communication.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Managed senior-level personnel working in marketing and sales capacities.
- Opened and closed nonprofitable stores and monitored shift changes to uphold successful operations strategies and maximize business success.
Boutique Manager
Ethos Limited
10.2008 - 03.2015
- Increased sales through effective visual merchandising and creative window displays.
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Coordinated special events to promote the boutique''s brand, driving foot traffic and generating media coverage.
- Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.
- Enhanced customer satisfaction by providing personalized styling advice and product recommendations.
- Developed a loyal client base by building strong relationships and offering exceptional service.
- Analyzed sales reports to identify best-selling items and adjust buying decisions accordingly.
- Resolved customer complaints with professionalism, ensuring a positive shopping experience for all customers.
- Implemented loss prevention strategies to minimize theft incidents while maintaining a welcoming atmosphere for customers.
- Created an engaging social media presence for the boutique, attracting new clientele via targeted marketing campaigns.
- Streamlined daily operations by implementing efficient processes for scheduling, ordering, and merchandise management.
- Managed store inventory effectively to maintain optimal stock levels and minimize shrinkage.
- Collaborated with buyers to select seasonal inventory aligned with current fashion trends and customer preferences.
- Mentored junior employees in professional development opportunities, promoting growth within the company hierarchy.
- Arranged special marketing initiatives and in-store promotions to successfully bring in 1 Crore additional sales.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Stayed on track to exceed 22% growth by skillfully managing personnel, inventory, and marketing resources.
- Prepared yearly and quarterly budgets as well as effective strategies to consistently meet financial targets.
Senior Customer Executive, (Store Manager)
Rivoli Group
01.2005 - 09.2008
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Sr-Executive
Proton Web House (Call center Mortgage Division)
12.2004 - 01.2005
Store Manager
Dominos Pizza India LTD
04.2000 - 08.2004
Education
Specialist And Advisor - Horology
02.2019
Professional Course - Organizational Leadership
12.2017
BBA - Business Management
10.2003
Skills
- Staff Training and Development
- Operations Management
- Strategic Partnerships
- Profitability Optimization
- E-commerce strategy
- Revenue Growth Strategies
- Store operations
- Staff Management
- Store maintenance
- Merchandise planning
- Sales Analysis
- Regulatory Compliance
- Lead Generation
- Effective Communication
- Customer Service Management
- Decision-Making
- Effective leader
- Inventory Tracking and Management
Accomplishments
- A Cover Story In times Of India Front Page for Excellent Guest relations.
- Received the best new comer award at Ethos limited for the year 2009-2010.
- Awarded Star Of Excellence For The Year 2007 at Rivoli group.
- Awarded a trip to Switzerland in the year 2007 & 2008 for Excellent Performance and also attended Product training in Switzerland.
- Received commendation award from the chairman of Ethos for the best profitability among Ethos stores.( 2012-2013)
- Chairman’s Award Received for Best profitability for the year 2014-15 &2013-14.Amongst Ethos Chain across India.
- Received the Raising Star Award & Best profitable store award for the year 15-16 across vertical’s
Current Role
I Act as a role model for company’s “floor-ready” expectations in terms of dress code; behave as a brand ambassador to all audiences
Managing “floor-ready” guidelines amongst team in a reasonable, constructive and respectful manner
Support brand image by ensuring all displays and visual areas are up to international Standards., Maintain floor coverage to support team in providing a superior Store Experience for clients. Set an example through client interactions and ensure a welcoming environment exists on the floor
Address and successfully resolve client situations according to company philosophy and standards. Manage escalated client issues
Maintain up to date knowledge of all company products and technical information to be able to communicate to both clients and team
Maintain thorough understanding of all policies, procedures and processes. Ensure team adherence to company retail operating and security procedures.
Support Fashion Advisors and Personal Shoppers in sales technique and clienteling skill development, Resolving all employee issues in a professional manner and in accordance with company guidelines and practices.
Ensure a positive and professional cooperative team environment that promotes trust, integrity and superior performance standards.
Identifying Hi potential &Low potential employees and delegating job responsibilities in accordance to their capability to increase productivity.
Demonstrate integrity, honesty and knowledge to promote the company culture, values, and Vision.
Foster a positive working environment that encourages diversity, mutual respect and teamwork and is free of discrimination and harassment
Manage recruiting, interviews, and selecting candidates with requisite skills to fulfill responsibilities and achieve high performance results
Hold recurring coaching/counseling sessions with associates to review performance and provide timely feedback
Partner with HR to successfully and thoroughly board new hires including training on company processes, policies and procedures and handling new hire paperwork, Partner with Finance and Retail Operations to routinely monitor achievement of Store performance goals and continually make necessary course corrections.
Work in conjunction with Director to manage The designated Area.
Manage timekeeping and payroll with ultimate approval of Director
Assist Director in preparing and executing special events, trunk shows, and community initiatives that promote sales development in fiscally responsible manner in compliance with corporate guidelines.
Be responsible for the management and further development of client base with associates to ensure best business results
Oversee the After sales Service process from beginning to end to insure increased client follow-up and timely resolution of issues.
Languages
English
Hindi
Tamil
Malayalam
Kannada
Telugu
Roles And Responsibilities
I focus on three primary areas of Image, Service and Leadership in my roles, alongside business responsibilities. As a Multiple Store brand ambassador I keep brand image and standards in mind as a constant priority. Managing the team in providing the Ultimate Luxury Experience for all clients and work with Executive and Board members to ensure commercial goals and actions are aligned with this standard. I am responsible for maximizing sales volume and profitability while managing team development and compliance with operating standards and procedures in a creative and innovative manner
Professionaltraits
I am a high potential ambitious person who is looking for an exciting career with a leading global name.
Have outstanding retail management experience in luxury Watch boutiques
Have experience with operations, merchandising, sales and stock activities
Inspiring leader - Handling large teams
Exemplary Client relationship building skills including managing and using effectively a CRM system.
Proficiency in Microsoft Office Suite
Excellent communication, verbal and written skills.
Good Analytical skills and ability to identify trends & Forecast.
Ability to handle multiple tasks and meet tight deadlines.
Personal Information
- Profile: Male 41, Married
- Title: General Manager – Sales & Operations
- Nationality: Indian
Achievements
2021 - 2024 : Highest sales CAGR growth of 30% for three consecutive years.
2016 : Rising start award issued by Chairman Saboo business group.
2009 : Fresh new comer award for Best Sales performance.
2013 : Best overall performance in Area.
2015 : Best in profitability issued by Chairman Saboo business group.
2011: Omega Brand Ambassador award.
2007: Awarded cash price of AED 10000 for highest sales achievement of the year.
Have been awarded numerous international travel as an incentive and training for highest sales achievement -Thrice in Switzerland, Singapore, Hong Kong, Macau, Dubai, and Bangkok.
Grown within the organization from Boutique head to Senior general manager over the period of 15 years.
Timeline
Senior General Manager - Ethos Limited
04.2022 - Current
General Manager – Sales & Operations - Ethos Limited
04.2018 - 03.2022
Senior Manager - Ethos Limited
04.2015 - 03.2018
Boutique Manager - Ethos Limited
10.2008 - 03.2015
Senior Customer Executive, (Store Manager) - Rivoli Group
01.2005 - 09.2008
Sr-Executive - Proton Web House (Call center Mortgage Division)
12.2004 - 01.2005
Store Manager - Dominos Pizza India LTD
04.2000 - 08.2004
Foundation High Horology - Specialist And Advisor , Horology
MDI - Professional Course, Organizational Leadership
Madras University - BBA, Business Management
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