B.VIJAY KUMAR
Hyd
Summary
To obtain a challenging and rewarding position as a facility where I can apply knowledge, experience and technical training while being offered an opportunity for professional growth and career advancement.
Overview
11
11
years of professional experience
Work History
Team Leader Phlebotomist
Apollo Health and Life style limited
09.2021 - 08.2025
- Supervised daily phlebotomy operation and ensured compliance with safety protocols.
- Resolved patient concerns and addressed issues to maintain a positive services environment.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Trained new staff on proper blood collection techniques and patient interaction strategies.
Lab Support coordinator
American Institute of Pathology and Laboratory
07.2020 - 01.2021
- Answered mailed, emailed, telephoned and in-person requests for service and information.
- Improved client satisfaction by efficiently addressing and resolving support issues.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Senior Customer care Head
Mirable Health service pvt Ltd.
08.2019 - 04.2020
- Handling Calls, mails, resolving the walk-in patient issue maintaining the track sheets of call and Complaints and coordinating with other departments also.
Customer care & Accession In charge
Metropolis Healthcare Ltd.
06.2014 - 08.2019
- Handling Calls, mails, resolving the B2B client issue maintaining the track sheets of call and Complaints and coordinating with other departments also.
- Maintaining all records as per NABL Instructions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
Education
Diploma -
Quli Qutub shah government polytechnic College
01.2014
INTERMEDIATE - undefined
Lal Bahadur Junior college
01.2011
S.S.C - undefined
St.Mariya High school
01.2009
Skills
- Willing to accept responsibility
- Issue resolution
- Effective team member and motivating team
- Client support
- Having good communications
- Team supervision
- Hard working, motivated and result-oriented
- Team building coordination
- Training and Development
Languages
Telugu, Hindi, English: First Language
English: B2 Upper Intermediate
Hobbies and Interests
Book Reading, Listening music, Playing & Watching Cricket.
Disclaimer
The above Furnished information is true to my knowledge. I am looking forward to associate with a company that is driven to excellence and promotes professional development based on employee's dedication, loyalty & work ethics.
Custom Section
Windows Server 2003/2008, XP/7/8, Ms-office, Excel
Timeline
Team Leader Phlebotomist
Apollo Health and Life style limited
09.2021 - 08.2025
Lab Support coordinator
American Institute of Pathology and Laboratory
07.2020 - 01.2021
Senior Customer care Head
Mirable Health service pvt Ltd.
08.2019 - 04.2020
Customer care & Accession In charge
Metropolis Healthcare Ltd.
06.2014 - 08.2019
INTERMEDIATE - undefined
Lal Bahadur Junior college
S.S.C - undefined
St.Mariya High school
Diploma -
Quli Qutub shah government polytechnic College
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