SAURABH SINGH
Sultanpur,Uttar Pradesh
Summary
Experienced in managing Customer Relationship Management (CRM) activities, effectively addressing customer inquiries and coordinating order-related processes. Maintained comprehensive customer records and product details, ensuring seamless communication and follow-up to enhance customer satisfaction. Collaborated with cross-functional teams, including design and production, to accurately execute customer requirements and deliver tailored solutions. Engaged in market analysis through participation in exhibitions and trade shows, gathering insights for product development and fostering professional relationships for future opportunities.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Customer relationship management
Elegant silver jwellery pvt Ltd
Jaipur
07.2025 - 08.2026
- Managed Customer Relationship Management (CRM) activities, including customer requirements, inquiries, follow-ups and order-related coordination.
- Coordinated with design, production, and sales teams to translate customer requirements into actionable plans.
- Coordinated internally to ensure customer requirements were communicated accurately from design stage to final execution.
- Followed up with customers after exhibitions and maintained professional relationships to foster future business opportunities.
- Collected customer feedback and market insights during exhibitions and shows to inform new product development.
- Attended jewellery exhibitions, trade shows and company events to showcase products, understand market trends and interact with customers/buyers.
- Prepared and presented new jewellery designs and concepts according to market trends and customer preferences.
Head of Packaging Department
Gosil pvt Ltd
Jaipur, Rajasthan
11.2024 - 05.2025
- Oversaw daily packaging operations to enhance process efficiency and ensure product quality.
- Partnered with quality control to uphold product standards and ensure compliance.
- Facilitated cross-departmental coordination to achieve timely delivery of products.
- Trained team members on safe handling of packaging materials and machinery.
Data Operator
Derewala industries pvt Ltd
Jaipur, Rajasthan
09.2023 - 11.2024
- Maintained accuracy of data in company databases to support operational integrity.
- Processed incoming data requests, ensuring timely completion to meet departmental needs.
- Verified data accuracy and resolved discrepancies in records.
- Collaborated with team members to streamline data entry processes, enhancing overall workflow efficiency.
- Assisted in training new hires on data management protocols.
Data Operator
Ocean exports
Jaipur, Rajasthan
03.2022 - 09.2023
- Maintained accurate, up-to-date data records to support operational needs.
- Created and audited reports and charts to ensure data integrity and accessibility.
- Maintained accurate and up-to-date records of data entries.
- Trained new data operators on data entry procedures and database software to enhance team capability.
- Adapted to new data processing software and technologies to stay current in the field.
Education
IT.I. - Electrician
Ram Piyare Singh Industrial Training Centre
Uttar PradeshIntermediate Certificate - B-Science
C.L. Inter College
Sultanpur, Uttar PradeshSkills
- CRM systems
- Customer engagement
- Order coordination
- Order scheduling
- Data management
- Project coordination
- Problem solving
- Team collaboration
- Multitasking
- Time management
- Product demonstrations
- Professionalism
- Product demonstrations
LANGUAGES
Hindi: First Language, English: B1, Intermediate
Languages
Hindi
First Language
English
Intermediate
B1
Timeline
Customer relationship management
Elegant silver jwellery pvt Ltd
07.2025 - 08.2026
Head of Packaging Department
Gosil pvt Ltd
11.2024 - 05.2025
Data Operator
Derewala industries pvt Ltd
09.2023 - 11.2024
Data Operator
Ocean exports
03.2022 - 09.2023
IT.I. - Electrician
Ram Piyare Singh Industrial Training Centre
Intermediate Certificate - B-Science
C.L. Inter College