Byreddy Sai Prassanna
Hyderabad
Summary
• Seasoned Pega Certified Senior System Architect with 7+ years of IT experience, including 6+ years dedicated to Pega PRPC and extensive experience in Pega Customer Decision Hub (CDH).I specialize in designing and delivering enterprise-grade applications using Pega PRPC. Proven expertise in designing and implementing end-to-end decisioning solutions in Banking domain, leveraging NBA Designer, Decision Strategies, Adaptive Models, and real-time data processing. Experienced in delivering scalable, high-performance applications with strong focus on customer engagement and personalization.
• Experienced individual contributor with a strong record of building scalable solutions. Actively involved in end-to-end deployments, production health checks, and post-production support to ensure system stability and optimal performance.
• My technical expertise spans application design, development, performance tuning, and modernization's ensure seamless deployments through robust CI/CD pipelines, enforce code quality through meticulous reviews.
• Industry experience includes Finance & Banking, Telecommunications, and Health & Public Services. Certified in both CSA and CSSA, I am committed to delivering scalable, maintainable, and future-ready Pega solutions.
Overview
8
8
years of professional experience
Work History
Senior Software Engineer
Optum Global Solutions (India) Private Limited
Hyderabad
07.2022 - Current
- Worked extensively on Pega Cloud platform where infrastructure and environment management are handled by Pega, focusing on application development, configuration, and cloud-compatible implementations. Actively participated in end-to-end development lifecycle including design, build, and deployment phases.
- Developed proof of concepts (POCs) for duplicate case search, showcasing innovative solutions to complex problems.
- Spearheaded modernization of legacy systems by designing and implementing new solutions, transitioning from agents to job schedulers and queue processors.
- Delivered projects post-go-live without any priority 1 issues, reflecting a strong commitment to quality.
- Implemented REST connectors to integrate legacy systems, enabling seamless data flow.
- Maintained high code quality standards and implemented Continuous Integration/Continuous Deployment (CICD) using PEGA Deployment Manager.
- Guided team in resolving bugs and implementing enhancements to improve application performance.
- Performed external database Create, Read, Update, and Delete (CRUD) operations utilizing Connect SQL, optimizing data management processes.
- Actively participated in all aspects of agile Scrum processes to meet project deadlines.
- Served as a Product Support resource, managing Priority 1–5 issues and collaborating with cross-functional teams to gather data and drive effective resolutions.
- Contributed to application upgrade initiatives, ensuring smooth transitions and system stability throughout the process.
- Actively participated in end-to-end deployment activities and conducted comprehensive post-deployment health checks to validate system functionality, ensure production environment stability.
Senior Software Engineer
Coforge
04.2021 - 07.2022
- Designed and implemented end-to-end Pega Customer Decision Hub (CDH) solutions for Banking domain customer engagement use cases.
- Developed and configured Next-Best-Action (NBA) framework using NBA Designer to drive personalized customer interactions.
- Built advanced Decision Strategies using Strategy Designer leveraging components such as Prioritize, Data Import, Decision Table, Group By, Join, Set Property, Switch, Adaptive Model, and Score Model.
- Configured, trained, and monitored Adaptive Models to improve decision accuracy and customer targeting.
- Worked extensively with Data Flows and Data Sets for real-time and batch data processing.
- Migrated CDH application components from Pega v7.x to v8.x ensuring compatibility and performance stability.
- Designed and developed integrations using REST and SOAP services for external system communication.
- Implemented robust error handling and retry mechanisms in integrations.
- Collaborated with business stakeholders to translate marketing and decisioning requirements into scalable Pega solutions.
Software Engineer
Capgemini
04.2018 - 04.2021
- Designed and developed precise requirements, achieving zero defects through comprehensive unit testing.
- Implemented declare rules, data transforms, and parallel processing for enhanced system efficiency.
- Redesigned workflows using circumstancing templates, enhancing overall functionality.
- Documented daily meeting minutes to monitor project progress effectively.
- Managed Pega service requests, consistently tracking status of all open items to ensure timely resolution.
Skills
- PRPC 7x / 8x, CDH v75 / v85, Pega Infinity, BPM, Case Management
- Predictive diagnostics
- Database analysis
- Incident management
- Log analysis
- ServiceNow
Timeline
Senior Software Engineer
Optum Global Solutions (India) Private Limited
07.2022 - Current
Senior Software Engineer
Coforge
04.2021 - 07.2022
Software Engineer
Capgemini
04.2018 - 04.2021