C Abarna

Bilingual Customer Service Professional with 3+ years of experience in French and English support across international regions. Skilled in customer relationship management, escalations handling, SLA compliance, and problem-solving with hands-on experience in Salesforce, Zendesk, and transaction support. Proven ability to manage high-volume workloads, deliver exceptional customer experience, and adapt effectively in fast-paced multinational environments. Actively seeking opportunities in GCC countries to contribute strong communication, customer support, and operational expertise in a global organization.

• Recognized as Overall Best Performer at Accenture for handling the highest volume of cases while consistently maintaining production targets and achieving 99% quality accuracy.
• Awarded the Conqueror Award at Accenture for successfully managing multiple lines of business and providing exceptional support during peak operational periods.
• Recognized as Sales Shark at Extreme Networks for achieving the highest number of follow-up calls with distributors and partners, contributing significantly to purchase order closures.
• Awarded as Best Performer at Extreme Networks for securing the highest SPIFF bonus contribution for the team through strong customer follow-up and sales coordination.

• Salesforce CRM
• Zendesk
• Global Payments
• AMS
• Think Logistics
• Microsoft Office Suite