C Dheeraj Reddy

• Working for Google Ads in the North American market.
• Handling a team of 15 members.
• Performance Architect, Strategic Coach, Process Optimizer, Data-Driven Scaler, Outcome-Focused.

• Joined marketstar for door dash process inside sales
• Inside Sales team is the engine that drives merchant acquisition (restaurants and retailers) and post-sale growth. DoorDash operates at a massive scale, the roles are highly specialized and the team structure is designed for high-velocity outreach.

• Handling a team of 20 members.
• Managing Google Business Profile all around the world.
• Process one-on-one discussions to make the agents effective in providing better results.
• Analyzing reports of KPIs (Key Performance Indicators) and planning strategies to achieve targets.
• Doing a SWOT analysis (Strengths, Weaknesses, Opportunities, and Threats) of agent and team performance in KPIs and representing the data pictorially in a PowerPoint presentation and reports to the client (Google).
• Managerial Skills and Responsibilities:

• Handling a team of 17 members.
• Process one-one discussions to make the agents effective in providing a better result
• Analysing reports of KPI- (Key Performance Indicators) of the Process and planning strategies to achieve Targets.
• Doing SWOT Analysis - (Strength, Weakness, Opportunities and Threats) of Agent and Team Performance in KPI'S and Representing the data Pictorially in Power Point Presentation and reports to client (Verizon).
• Managerial Skills and Responsibilities:

• To provide support for North American customers with TV services.
• Handling queries about billing and change of package.
• Help with technical troubleshooting with the STB.

Contribution to the process:

• As an associate, I received appreciation from the client for 33 out of 33 promoters.
• I was part of the first compliance batch when it was formed.
• I was part of the sales task force and helped my process meet the client target month after month, generating revenue 20% more than the client target.
• Worked as a UAT for the hiring team to ensure the selection of the right person who will be able to demonstrate ownership and accountability toward work, and grow in this organization.