C K Shahin Das
Pondicherry
Summary
Dynamic IT professional with a proven track record in Identity & Access Management, showcased during my tenure at IBM. Expert in Unix Command Line and adept at leading teams to top performance. Recognized for innovative solutions and exceptional communication skills, I excel in transforming global accounts and enhancing security protocols. Highly skilled in Identity and Access Management (IAM) consultancy, with experience providing strategic insights on IAM policies, processes, and technologies. Possesses strong problem-solving capabilities, technical acumen and effective communication skills. Demonstrated ability to drive operational efficiency and enforce security measures in previous roles.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Lead, Identity & Access Management
Kyndryl Solutions Pvt Limited
Hyderabad
09.2021 - Current
- Company Overview: Heart Of Progress – Transformation, Curiosity, Community and Planet
- Successfully transitioned the global account work as it was only one region when the account was taken up by IBM and now we could be part of global transition as all the Michelin related accounts in different regions like NA, SA, AP has to EU region that is supported by us
- It involved knowledge transfer on Identity & Access Management (IAM) activities, preparing process documents, identifying & mitigating Risks and getting account to business-as-usual mode from Transition and Transformation (T&T) state
- Successfully having my team on the top list for the performance since the transition
- Acknowledge or implement innovative ideas as per the process or related to the organization and was recognized by my higher levels during the discussion period
- During all these phases, cross transition of accounts was also completed from my end
- Multiple accounts were also managed during this process of change
- Heart Of Progress – Transformation, Curiosity, Community and Planet
SME – Identity and Access Management
IBM India Pvt Limited
01.2018 - 01.2021
- Responsible to assess the current IAM maturity, find gaps and develop a modern, future-directed IAM strategy and clearly communicate the vision and strategy to stakeholders on all levels
- Assigned work to project managers and provided initiative-taking thought leadership, work direction, and feedback to project leads and teams
- Drove progress on complex and multiple projects; communicated and reported issues, risks, dependencies, and status to executives, customers, and other stakeholders
- Coached and mentored teams and individuals, led by example, lead with integrity
- Conducted informal training sessions about technologies, processes or tools
- Worked closely with multiple business teams, System Architects, Engineers, Project Managers, and the enterprise security team to deliver solutions
- Collaborated with application owners to on-board those applications into the identity and access management solution for automating access governance
- Operations Processes: Work on Revalidation Requests to check the accountability
- Review and update ID admin documentation where needed
- Taking of Team SLAs for the request’s month wise
- There are categories for Password resets and others
- Ansible automation was also taken care of to simplify the Bulk tasks
- Initiatives were taken to create step by step automation for the IAM tasks like Creation, deletion, suspension, and modification
Analyst, IAM Portfolio
IBM India Pvt Limited
01.2014 - 01.2018
- Create/Change/Delete/Reset and suspend operating system (Unix, Linux, Windows Active directories, etc.) and application-level ids
- Extraction of operating system and application-level IDs for regular revalidation purposes
- Grant access authority to end users as per business role
- Able to always produce quality work, including when under pressure to meet tight deadlines and any service level requirements
- Provide monthly metrics reporting (e.g., number of requests processed/outstanding per month, etc.) to account and security management team
- Review and update ID admin documentation where needed
- Participate in IT audits by providing information and documentation on time where required
- Lead Compliance Internal/external audits/reviews for the competency
- Managing day-to-day incident issues and providing incident resolution status as requested
- Validating incident severity if needed or assisting with correcting invalid incident severity
- Take ownership for an incident and function as the primary level of escalation
- Escalating incidents: functional (the support of higher technical skills are needed to solve the problem) and hierarchical (a manager with more authority to be consulted to take decisions that are beyond the competencies assigned to this level)
- Actively take part in decision making with engagement management and look to understand the broader impact of current decisions
- Implementing the Identity & Access management process from end to end in an unfamiliar environment
- Finding and reviewing scope based on information provided
- Conducting regular meetings to verify review schedule is on track and finding and concern records are complete and correct
- Reporting on the progress
- Being available to delivery teams for after care support as findings are worked on and resolved
- Participating in defining and enhancing process documentation
- Educated team members on account and industry specific technologies/processes to efficiently manage tasks, resulting in a broad skill base of resources available to service the account
IT Analyst
IBM
Hyderabad
06.2016 - 09.2016
- Developed and managed project plans while providing status updates to management.
- Provided support to end-users in troubleshooting application issues.
- Developed and implemented IT solutions to streamline business processes.
- Prepared and presented technical proposals for clients.
- Trained staff and users to work with computer systems and programs.
- Consulted with management to reach agreement on system principles.
- Collaborated with team members to deliver projects within scheduled deadlines.
- Streamlined acquisition of reporting requirements and specifications to disseminate across multiple business lines and IT support teams.
- Identified areas of improvement in existing systems and proposed changes accordingly.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Updated and maintained databases with current information.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
- Set up meetings with potential clients and listened to their wishes and concerns.
Technical Associate – Michelin project
IBM India Pvt Limited
01.2012 - 01.2014
- Worked as a Technical Support Analyst for a Year and was moved to Identity and Access Management Role before my completion of 18 months in Technical Support
- By the end of the year 2013 I was moved to a new role under Identity and Access Management
- Technical support was for the Client Michelin, and we used to receive calls on the technical side of the Michelin plant
- Mostly troubleshooting platforms like mainframes, LDAP, Internet issues and so on
- Worked on the preparation and review of technical design documents of assorted sizes
- Key role in driving performance through testing and fixing performance related problems
- Having a team of 15 members was appreciated multiple times for the aid
Senior Executive Associate – HP
Wipro Technologies
01.2009 - 01.2011
- I was part of a technical team supporting various parts of US region for Laptop issues specified on HP
- Issue resolution was below twelve minutes
- If it exceeded would use to revert to level 2 for further aid
- There was also sales support for each call coming in from the customers as well
- Technically into Sales as well while fixing the issues of the customers
- Served for one year and seven months
Education
BA - general
Sikkim Professional University
Skills
- UAT
- ISIM
- ITIM Management Skills
- Maximo
- ServiceNow Administration
- OpenPages
- Identity Access Management Technologies
- Ticketing tools
- Unix Command Line Expertise
- Windows
- Mainframe Management
- MFA
- Team Management
- Identity and Access management
- Identity and Access management expertise
- User access management
- Access management
- Privileged access management
- Communication
Certification
SC-300, Microsoft Certified Identity and Access Management Associate
Nativeplace
MAHE, Kerala
Personal Information
- Date of Birth: 09/22/1987
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Languages
- English
- Malayalam
- Tamil
- Hindi
- Telugu
Hobbies and Interests
- Playing and watching cricket
- Writing a diary
- Travelling
- Movies
Nativelanguage
Malayalam
Summaryofqualifications
Bachelor’s degree in BA (correspondence) from Sikkim Professional University, with 10+ years of experience as a Senior Identity and Access Admin, operating IAM programs for large and geographically dispersed organizations, leading direct reports and cross-functional teams, effective communication and conflict resolution, presentation and facilitation skills, and collaborative roles in high-matrix organizations
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Tamil
Upper Intermediate (B2)
B2
Accomplishments
- Awarded a certificate of appreciation twice
- Consistently delivering outstanding results and adding value to the client
Affiliations
- Completed multiple client transitions under the client, 'Michelin'
- Received multiple expressions of appreciation from the clients during the transition phase
References
References available upon request.
Timeline
Lead, Identity & Access Management
Kyndryl Solutions Pvt Limited
09.2021 - Current
SME – Identity and Access Management
IBM India Pvt Limited
01.2018 - 01.2021
IT Analyst
IBM
06.2016 - 09.2016
Analyst, IAM Portfolio
IBM India Pvt Limited
01.2014 - 01.2018
Technical Associate – Michelin project
IBM India Pvt Limited
01.2012 - 01.2014
Senior Executive Associate – HP
Wipro Technologies
01.2009 - 01.2011
BA - general
Sikkim Professional University
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