C MANJUNATH

Associate manager at HTC Global Services India Pvt Ltd with expertise in agile project management and stakeholder collaboration. Improved CI/CD pipelines and Octopus deployments, enhancing operational efficiency. Skilled in quality assurance within the property issuance domain, with a focus on SQL and user story creation. Demonstrated ability to boost customer satisfaction through effective problem-solving and cross-functional teamwork.

• Completed the classroom training of Guidewire Insurance Suite Analyst Training.
• Agile and Scrum methodologies (project experience).
• Completed the training and received the certification of Gen AI-101 in HTC.

• HTC Global Services India Private Ltd,
• Project Name: NICO IT Application Services,
• Client: National Indemnity Insurance Company (NICO),
• Team Size: Offshore (5) and Onshore (7)
• NICO is Providing the Property Insurance in all US territories In the Part of Property Insurance. There are three Applications namely, Firework (Home Office-Underwriter), Express Rater (Agents) and Commercial Rater (Agents). The Firework Application is a comprehensive Property insurance quoting and policy management system designed for use by agents and underwriters. It facilitates the creation of insurance quotes for all types of Properties based on various parameters such as property type, coverage type, risk classification, and property location. Once a quote is created, underwriters can review and approve it, after which the quote becomes a policy through the binding process. The application also supports mid-term endorsements to policies and manages the life cycle of policies, including renewal processes., Developed property insurance quoting & policy management system., Created wildfire diagrams in Visio, user stories in Kanban Board, and dashboards in DevOps., Acted as BA & QA Lead, coordinating across onshore/offshore teams.
• WaterHealth India Pvt Ltd
• UMBRELA (Universal Mobile Business Review and Evaluation Application)-Mobile Application
• CORE (Central Operations Review and evaluation) - Web application
• Team Size: 15
• UMBELLA Mobile application: This Project is about tracking Consumer Life cycle Management using QR card and NFC card, Daily Collection Report, Daily Volume dispensation from Water Vending Machine. CORE Web application: This Project is about Manage the Employee onboarding and induction, track the employee attendance and leave management, COO Meetings/appointments, track the water plant operations and WVMs heartbeat status., Mobile & web apps for consumer lifecycle tracking, employee onboarding, and operations review., Implemented requirements gathering, wireframes, sprint backlog, and SQL database design.

Title: ASSOCIATE MANAGER-Lead Business Analyst I Quality Analyst