Anjali Srivastava
Lucknow
Summary
Successful Flight Attendant with strong dedication to safety and customer service. Smart and polished with dynamic interpersonal skills. Known for excellent service and friendly, personable attitude.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cabin Crew Member
AKASA AIR (SNV Aviation)
Bengaluru
09.2023 - Current
- Adhere strictly to DGCA regulations regarding air travel safety protocols.
- Assist disabled passengers as needed during boarding, deplaning and transfers between gates.
- Conduct periodic trips through the cabin to ensure passenger comfort and to distribute reading material, headphones, pillows, playing cards, and blankets.
- Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply.
- Verify that first aid kits and other emergency equipment, including fire extinguishers, and oxygen bottles, are in working order.
- Announce and demonstrate safety and emergency procedures, such as the use of oxygen masks, seat belts, and life jackets. Prepare passengers and aircraft for landing, following procedures.
- Collaborate with pilots in preparing aircraft for departure from airports.
GUEST SERVICE ASSISTANT
AIRASIA INDIA LTD.
12.2021 - 08.2023
- Maintained close communication between departments when necessary.
- Resolved customer complaints promptly and professionally.
- Check to ensure that appropriate changes were made to resolve customers' problems. Accountable for the smooth and hassle-free operations at the Station.
- To be empathetic and to have initiative to assist passengers.
- Passenger handling and crisis management during irregular operations - Flight delays and cancellations.
- To perform cash collection at the sales counter and excess baggage counter.
- Answer passengers' questions about flights, aircraft, weather, travel routes, and services, arrival times, schedules, etc.
- Check to ensure that appropriate changes were made to resolve customers' problems.
INTERN- ACCOUNTS PAYABLE
Metro Services Pvt.
Pune
06.2021 - 09.2021
- Responsible for invoice recording and invoice processing in SAP application.
- Responsible for processing delivery notes and debit notes in ABBY application.
- Responsible for recording and posting of PO and NON-PO invoices.
- Arranging for debt repayment or establishing repayment schedules, based on customers' financial situations.
- Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
- Recorded information about financial status of customers and status of collection efforts.
Education
BBA - Business Administration
University of Lucknow
01-2021
Intermediate - Commerce
City Montessory School
Lucknow01-2018
High School -
City Montessory School
Lucknow01-2016
Skills
- Compliance and regulations
- Reports, Documentations & Resource allocations
- Lost and found processes & Passenger assistance
- DGCA Regulations & Equipment monitoring
- Relationship Management
- Customer assistance, Conflict mediation & Complaint handling
- Accounts payable
- Communication, Hospitality & Time Management
Affiliations
- Practice Urban & Sustainable Gardening.
- Practice Ethical & Sustainable Fashion.
- Various Appreciations received for good work.
Languages
English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Certification
- First Aider
- MS Office expert
References
References available upon request.
Timeline
Cabin Crew Member
AKASA AIR (SNV Aviation)
09.2023 - Current
GUEST SERVICE ASSISTANT
AIRASIA INDIA LTD.
12.2021 - 08.2023
INTERN- ACCOUNTS PAYABLE
Metro Services Pvt.
06.2021 - 09.2021
BBA - Business Administration
University of Lucknow
Intermediate - Commerce
City Montessory School
High School -
City Montessory School
- First Aider
- MS Office expert
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