Summary
Overview
Work History
Education
Skills
Timeline
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Meenakshi Satija

Meenakshi Satija

Product Specialist
Delhi

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience
2
2
years of post-secondary education
2
2
Languages

Work History

Technical Support Representative

Turnitin
Delhi
08.2021 - Current
  • Managed high levels of ticket flow and responded to technical support needs.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Translated complex technical issues into digestible language for non-technical users.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Used ticketing systems to manage and process support actions and requests.
  • Experience holder in training new hires.

Customer Service Representative

HCL Technologies Pvt. Ltd.
Noida
07.2020 - 08.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Answered customer queries via chat promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers.

Education

B.com - Commerce

Delhi University
Delhi
04.2017 - 09.2019

Skills

Technical issues analysis

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Timeline

Technical Support Representative

Turnitin
08.2021 - Current

Customer Service Representative

HCL Technologies Pvt. Ltd.
07.2020 - 08.2021

B.com - Commerce

Delhi University
04.2017 - 09.2019

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Meenakshi SatijaProduct Specialist