Manjeet Shokeen
New Delhi
Summary
Dynamic leader with a proven track record at INTERGLOBE AVIATION (INDIGO AIRLINES), enhancing operational efficiency and team performance. Expert in airport and flight operations, excelling in cross-functional team management and clear communication. Achieved significant improvements in process automation and staff development, demonstrating exceptional problem-solving and relationship-building skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Manager
INTERGLOBE AVIATION (INDIGO AIRLINES) - Centralized Load Control Unit
Gurgaon
04.2024 - Current
- Diagnoses challenges and resolves them with suitable interventions.
- Closely work with the team of AMs and Sr. Executives.
- Escalate the issues and safety incidents at the station level and conducted audits and spot checks at CLC and Stations.
- Facilitated conference calls with load and trim SPOCs of stations.
- Monthly manpower projection and follow-up with the HR team for interviews.
- Performed routine delay assessments for load control.
- Liaison with regulatory authorities for various approvals.
- Initiated new projects that resulted in increased productivity across all departments.
Assistant Manager
INTERGLOBE AVIATION (INDIGO AIRLINES) - Centralized Load Control Unit
Gurgaon
04.2019 - 03.2024
- Developing strategies and evaluations, data on LMC, skipper allocation, and load sheet edition count for conference calls over the whole Indigo Network.
- Planning various staff training sessions in conjunction with the iFly Training Center.
- Restricting passenger LID, recommending a change of aircraft, changing an alternate route, and exploring other areas in the best interest of passengers and the organization.
- Conduct conference calls fortnightly and Monthly with all the verticals to understand their challenges and feedback.
- Identified cost-saving measures that could be implemented without compromising quality standards.
Duty Officer
CAMBATA AVIATION GROUND HANDLING PVT. LTD. - Load Control Operation
01.2006 - 02.2015
- Company Overview: Cambata Aviation was the leading ground-handling company in Delhi.
- I performed nine years as a duty officer for Cambata Aviation (Ground Handling) Company at the international airport.
- Supervised ground operations for both domestic and international airlines and ensured that airline SOPs are followed to the best of the carriers' satisfaction, both in the terminal and at the ramp.
- Established effective coordination among other verticals, such as Airline, Ramp, Cargo, Security, Passenger Services, and Air Operations, to ensure smooth operation.
Education
Master of Commerce -
Himachal Pradesh University
Bachelor of Commerce -
Delhi University
Skills
- Clear communication
- Decision-making
- Staff management
- Trend analysis
- Policy and procedure development
- Escalation Management
Affiliations
- Centralized Delay Update Process: Led the transition of the delay update process across Indigo's domestic network, streamlining operations for better efficiency and consistency.
- L&T Transition: Led the successful transition of the L&T process from all international stations, implementing a centralized system for improved coordination and control.
- Automation of Skipper Allocation, LDM, and LMC: Initiated and drove the automation of skipper allocation, LDM (Load Distribution Management), and LMC (Load Management Control) through the 6e mobile application, enhancing operational efficiency.
- Centralized Post-Flight Document Upload: Led and automated the uploading of post-flight documents to a centralized portal across all IndiGo networks, ensuring smoother and faster document management.
- Quality Enhancement Drives: Launched and executed quality enhancement initiatives to maintain high standards and uniformity across all operations.
- OTP Data Automation: Implemented the automation of OTP (On-Time Performance) data, streamlining the reporting process, accuracy and time saving.
- Payload Data Analysis: Proactively analyzed daily payload data to identify potential penalties and implemented corrective measures such as placing LID (Load Information Data) on passengers. Conducted in-depth trend analysis to identify patterns and rerouted passengers effectively, Implemented strategic changes in aircraft selection and introduced tech halts where necessary to prevent payload penalties, ensuring smoother operations and cost savings.
Certification
Qualified on Cat 6 DGR Certificate.
Certified on Cat 10 DGR Certificate
Ramp Loading Management
Indigo Stretch and Trim Familiarization
Accomplishments
- Consistently rated as ‘Over Achiever’ for outstanding performance.
- Consistently recognized by Stations and Leaders through various '6E rewards'.
- Received 'For Each Other Batch' frequently from Stations representatives and other verticals for helping them outside of normal business hours.
- Awarded the 'Load Control Balancer' title.
- Awarded with "AOCS STAR" title.
Timeline
Manager
INTERGLOBE AVIATION (INDIGO AIRLINES) - Centralized Load Control Unit
04.2024 - Current
Assistant Manager
INTERGLOBE AVIATION (INDIGO AIRLINES) - Centralized Load Control Unit
04.2019 - 03.2024
Duty Officer
CAMBATA AVIATION GROUND HANDLING PVT. LTD. - Load Control Operation
01.2006 - 02.2015
Master of Commerce -
Himachal Pradesh University
Bachelor of Commerce -
Delhi University
Qualified on Cat 6 DGR Certificate.
Certified on Cat 10 DGR Certificate
Ramp Loading Management
Indigo Stretch and Trim Familiarization
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