Pavan Mali
Implementation Engineer
Pune,MH
Summary
Implementation Engineer with a strong background in IT and project management, specializing in client requirement gathering, functional documentation, UAT coordination, and cross-functional collaboration. Skilled in delivering actionable insights through reports and dashboards, managing API integrations, and supporting SaaS platforms. Adept at aligning technical solutions with business needs to ensure smooth deployments, project success, and high client satisfaction.
Overview
8
8
years of professional experience
2015
2015
years of post-secondary education
1
1
Certification
Work History
Implementation Engineer
Whizible
02.2024 - Current
- Gathered and analyzed business requirements for product customization.
- Created functional specifications and solution documentation for implementation teams.
- Managed UAT life-cycle and coordinated with stakeholders to ensure alignment with business needs.
- Facilitated cross-team communication and delivered client-specific product demos.
- Handled API integration and supported database operations for SaaS platforms.
- Collaborated closely with cross-functional teams to ensure seamless integration of new systems into existing infrastructure.
- Assisted in the design and development of innovative technical solutions, resulting in increased profitability for the company.
- Inspected changes before client performed user acceptance testing.
- Developed customized solutions tailored to each client''s unique needs, boosting user experience while driving results-oriented outcomes.
Systems Engineer
Zensar Technologies
01.2022 - 02.2024
- Configured SaaS applications (CRM, ERP) based on detailed business requirements.
- Performed requirement analysis and gap identification for implementation projects.
- Created user documentation and conducted user training sessions.
- Integrated third-party tools and generated client-specific analytical reports.
- Managed incident requests and provided tier-2 support for enterprise applications.
- Contributed towards continuous improvement initiatives aimed at streamlining internal processes and enhancing overall service delivery quality.
Systems Analyst
Clarion Technologies
09.2020 - 12.2021
- Provided functional support for HRMS and payroll applications.
- Performed root cause analysis and application monitoring.
- Documented business processes and created functional specifications.
- Collaborated with cross-functional teams to develop innovative solutions for business challenges.
- Created detailed documentation for both internal reference and client-facing presentations, improving communication between stakeholders.
- Gathered requirements and performed gap analysis through design workshops with users.
- Provided expert technical support, reducing system downtime and minimizing disruptions to daily operations.
Project Engineer
IDCCUBE Identification Systems
09.2019 - 06.2020
- Managed biometric and HRMS support including API integration and server monitoring.
- Provided technical expertise throughout all phases of the project, ensuring accurate execution of designs and specifications.
- Maintained records for each project and engineering discipline.
- Reduced project timelines with proactive planning and close monitoring of progress.
- Determined and scheduled priorities as required to progress engineering work.
Application Support Engineer
ESSL Security
08.2017 - 08.2019
- Supported biometric systems and conducted stakeholder training.
- Managed multiple assignments simultaneously, ensuring all tasks were completed efficiently and accurately.
- Addressed technical issues and guided end users through resolution.
- Strengthened client relationships through effective communication and prompt resolution of concerns.
Education
BE - Information Technology
Pune University
Skills
Business Requirement Analysis
undefinedCertification
Microsoft Azure AZ-900
Whizible Project Implementations
Whizible Implementation – Expleo Solutions
Duration: May 2024 – Aug 2024
Users: 4000
Projects: 1500 (T&M and Fix Bid)
Summary: Successfully implemented the Whizible project management solution for Expleo Solutions. Managed requirement gathering, UAT coordination, SaaS deployment, API integrations(Swagger), and user training. Ensured seamless migration and go-live support with minimal post-deployment issues.
Whizible Implementation – Practus ltd.
Duration: Oct 2024 –Dec 2024
Users: 300
Projects: 120 (T&M and Fix Bid)
Summary: Delivered critical enhancements including CR pipeline management, bulk resource extension, and timesheet version upgrade (W25). Created detailed functional documentation and coordinated across development and QA teams for timely delivery.
Whizible Implementation – Haptiq Software Solutions
Duration: Feb 2025 –Mar 2025
Users: 500
Projects: 200 (T&M and Fix Bid)
Summary: Successfully implemented the Whizible project management solution for Haptiq Software Solutions. Managed requirement gathering, UAT coordination, SaaS deployment, API integrations(Swagger), and user training. Ensured seamless migration and go-live support with minimal post-deployment issues.
Custom Utility Tools & Automation
Automated Report Scheduler (C# Console App)
Developed a lightweight console application in C# to automate daily backend report generation and email delivery based on client schedules. Integrated with Windows Task Scheduler for timed execution and implemented logging to track delivery status. This eliminated manual effort and ensured timely, error-free report delivery to clients.
Bulk Operations Desktop Utility (C# WinForms)
Designed and developed a robust desktop application to handle high-volume bulk operations via Excel templates. Users can download operation-specific templates, input data, and upload thousands of records into the system in minutes. Enabled over 20 types of bulk operations, significantly reducing manual entry time and improving data accuracy.
Timeline
Implementation Engineer
Whizible
02.2024 - Current
Systems Engineer
Zensar Technologies
01.2022 - 02.2024
Systems Analyst
Clarion Technologies
09.2020 - 12.2021
Project Engineer
IDCCUBE Identification Systems
09.2019 - 06.2020
Application Support Engineer
ESSL Security
08.2017 - 08.2019
BE - Information Technology
Pune University
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