Aakriti Johar

· Providing comprehensive administrative support, including managing travel arrangements, expense reports, calendar management, P2P service, Budget reporting, Training coordinator (project specific) and learning management system tool.

· Calendar Management:

1. Expert in managing and organizing calendars for executives, ensuring optimal scheduling and prioritization of meetings.

2. Proficient in arranging meetings, coordinating schedules across multiple time zones, and resolving scheduling conflicts.

3. Managed complex meeting schedules for senior leadership, including agenda preparation and post-meeting follow-ups.

4. Skilled in coordinating meetings with internal and external stakeholders ensuring timely communication.

· Reconciliation of Claims (expense reporting)

1. Proficient in reconciling expense claims from employees, ensuring accuracy and compliance with company policies.

2. Expertise in auditing and reconciling monthly Amex Card statements, identifying discrepancies, and resolving issues promptly.

3. Familiar with financial reporting software (SAP Concur) to facilitate reconciliation tasks.

· Travel arrangements: (Concur)

1. Efficiently coordinated domestic and international travel arrangements for executives, ensuring cost-effective solutions and seamless itineraries.

2. Managed travel logistics, including flights, accommodations, and ground transportation, optimizing schedules to accommodate business priorities.

3. Implemented travel policies and negotiated vendor contracts, resulting in reduction in travel expenses.

· P2P Services: (Ariba and Fiori)

1. Convert requisitions to purchase orders.

2. Process invoices, including 2-way and 3-way matching (Urgent payment, Manual payment and One time vendor payment)

3. Set up vendors and modifying existing vendor information.

4. Invoice approval/timely payment.

· Miscellaneous:

1. Technical Support and Troubleshooting: Documented and updated knowledge base articles in ServiceNow to facilitate self-service resolution of common IT issues.

2. Team sites and share point access: Managed team sites and SharePoint access permissions, ensuring secure and efficient collaboration across departments.

3. Distribution list management: Administered distribution lists using MIM portal, ensuring accurate and up-to-date contact information for seamless communication.

4. Helpdesk Chat: Utilized ServiceNow platform to provide timely resolution of IT issues through helpdesk chat, maintaining high levels of customer satisfaction.

Learning Management System - experienced LMS Administrator with a proven track record of developing, managing, and

optimizing learning management systems. Skilled in creating user-friendly, effective, and efficient solutions to enhance the

learning experience.

• Co-ordinate and liaise with the security IT, pantry, and housekeeping staff for perfect service during external and

internal meetings

• Budget Reporting - Review past roles for instances of budget oversight and savings

• Coordinating with Director’s DRs to meet timelines of ongoing projects.

• Follow up on action points post meetings on behalf of Director’s.

• To work independently performing a wide range of confidential, administrative, and executive support duties

• Designed and implemented comprehensive training programs resulting in significant improvements in employee performance and

productivity.

• Received accolades for exceptional training delivery and facilitation skills, consistently garnering positive feedback from

participants.

• Taking care of Incoming/ Outgoing Mails and responding correspondence and communication on behalf of the managers.

• Vendor management – Follow up with vendors in regard to any issues.

• Client management – Providing extensive support regarding any issue faced during the hiring of the office.

• Account handling – Filling GST and TDS allocations

• Event management – Managing events in regard to the festival of India like Diwali, Holi etc.

• Providing extensive tours to clients in regard to upselling of the maximum services provided by Regus.