Yauvana Devasthali
Executive Assistant / Administration
Bangalore,Karnataka
Summary
A result-oriented Executive Assistant with a demonstrated ability to ensure optimal customer service standards & business operations. Proven capabilities include quickly resolving Calendar management, adjusting schedules, In-house Operations, coordination transportation and supervising staff. Draw from natural communication and organizations skills to efficiently multi-task in fast-paced setting with great accuracy & critical thinking aimed at ensuring positive experiences for guests.
Overview
19
19
years of professional experience
Work History
Executive Assistant
Walmart Global Tech India Pvt Ltd
Bangalore
04.2020 - Current
- Management of calendar and scheduling to support teams in all locations
- Maintain appointment schedule by planning and scheduling meetings, conferences, teleconferences
- Coordinate and prepare materials for meetings (staff meetings, agendas, all-hands meetings etc), presentations and reports
- Handling domestic and international travel
- Organize, execute internal and external events
- Manage expense report coordination and submission
- Track and help drive completion of key deliverables
- Support the execution of special projects and initiatives led by the leader and team
- Track and supervise department records and tasks
- Ensure all administrative processes are efficient and streamlined
- Handle sensitive information with utmost confidentiality and professionalism
- Provide support to the wider team in coordinating diaries, managing meetings and other administrative support
- Vendor Management
Front Office Administrator
Egon Zehnder International
Bangalore
09.2018 - 04.2020
- Managing conference rooms, visitors and client movement
- Office Upkeep & Maintenance
- Housekeeping, Indoor Plants, Managing office/ housekeeping boys, Fire & Burglar Safety, Security Guards/ CCTV Cameras
- Handling Couriers - Maintaining a record for incoming and outgoing couriers
- Vendor Management
- Annual Maintenance Contracts
- Scrutinizing bills pertaining to Pantry, Newspaper, Magazines, Housekeeping, Water
- Travel and any other purchases
- Arranging local transportation
- Maintaining attendance records - PAN India
- Co-ordinate Video Conferencing arrangements with IT
- Assist Consultants, Assistants, Admin team
- Lunch arrangements: For all Visiting - Clients, Candidates, Consultants, Researchers
Guest Relation & Protocol Manager
Mindlogicx Infratec limited
Bangalore
12.2016 - 09.2018
- Responsible for entire Guest Relationships Management its includes Planning, Coordination & Execution of high level Foreign and Domestic Visits/Functions, Ceremonies and Special Events hosted by the senior leadership, identify potential Site Locations, Logistic Coordination, Facility Selections, Gift Exchanges, Invitations, Seating Arrangements, Press Coverage Arrangements, etc
- & more
- Arranging corporate travel schedules & meetings by developing itineraries and agendas, scheduling and booking transportation; arranging lodging and meeting accommodations & company events, promos, road shows and exhibitions, Interact with media, arrange press releases etc as and when required
- Review reservations of VIPs, members to ensure traces, comments and profile notes are set-up successfully & maintaining database of all guests, VIPs clients and send them greetings, wishes on special occasions and arrange to deliver corporate gifts etc
- Direct, coach and manage guest relations team to ensure all standards and operating procedures
- Take lead in handling all guest complaints in a professional and efficient manner, ensuring proper follow-up, guest recovery and communication with departments
- Examine activities logbook, assign tasks appropriately and implement control schedule daily
- Ensure strict compliance to the DNA of the company and its guest relations policies
- Oversee and coordinate all arrivals and departures of special guests
- Promote all amenities, conveniences and programs offered
- Ensure and provide flawless, upscale, professional and high-class guest service experiences
Assistant Front Office Manager
Double Tree Suites by Hilton
Bangalore
02.2016 - 08.2016
- Company Overview: 5 Star hotel with 172 rooms
- Oversaw the entire Front Office operation to maintain high standards & evaluated levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
- Worked on like, VIP Guests are recognized, promotes the hotel brand's loyalty scheme & maximize room occupancy at best rates and use up-selling techniques, Recruit, manage, train, Monthly meeting , develop the Front Office team & et departmental objectives, work schedules, budgets, policies, and procedures
- Ensured Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area and continuously trained to learn and understand policies and practices
- Directly managed staff performance issues in compliance with company policies and procedures
- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Maintained good communication and working relationships with all hotel departments & monitor staffing levels to meet cover business demands
- 5 Star hotel with 172 rooms
Duty Manager
Hilton Bangalore Residences
Bangalore
01.2013 - 02.2016
- Company Overview: 5 Star hotel with 247 Rooms
- Worked on Handling Check-ins, Checkouts, Guest requests, Guest complaints, Room Blockings, Telephone Handling, Department Co-ordination, Show around, Rooming of a guest, Duty rosters, Night Audits, Store Inventories & Leave planning's, Training Calendar etc
- Led Trainings for the staff related to Front Desk since Pre opening stage & Mock trainings for the team & Brand training and refreshers on Nor1 E-standby, HHONORS, SALT, Make it Right, CRM
- Attended Department Meetings, Conferences and Web Conferences related to the Front Office and updating staffs on the upcoming news or events
- Handling Banquet Related Queries in absence of Banquets Executive or Sales person, Restaurant booking and guiding guests through right channels
- Ensured special attention for the VIPs, Priority members, and repeat guests Ensure a high level of product knowledge of the hotel and local area
- Reviewed Nor 1 E-standby and rewarding upgrades depending upon occupancy & regular check on SALT feedbacks and sharing with teams
- Ensure standards of conduct, dress, hygiene, uniforms, presentation and posture of the employees of the department
- Control & monitor all departmental costs on a regular basis to ensure performance against budget
- Maintain all hotel records and forms as prescribed by established policies and procedures
- Proper understanding of new trends, guest needs, competition & business climate for better marketing & maximize business potential through effective retailing and up selling & Assist with the evaluation of sales and marketing activities in regional & international markets
- Gave feedbacks to team members on regular basis for the work process and progress and assisting them during any difficulties
- 5 Star hotel with 247 Rooms
Senior Executive /Deputy Manager
The Taj West End
Bangalore
01.2010 - 12.2012
- Company Overview: 5 Star Luxury hotel with 117 rooms
- 5 Star Luxury hotel with 117 rooms
Guest Relation Executive
Club Mahindra Varca
Goa
09.2009 - 01.2010
- Company Overview: 5 Star hotel with 206 rooms
- 5 Star hotel with 206 rooms
Duty Manager
Casino Hotel
Cochin
09.2007 - 09.2009
- Company Overview: 5-star property with 67 rooms
- 5-star property with 67 rooms
Guest Relation Executive
Taj Mahal Palace and Towers
Mumbai
01.2007 - 09.2007
- Company Overview: 5-star property with 588 rooms
- 5-star property with 588 rooms
Trainee - Domestic Tour Coordinator
Grand Slam Travels
Mumbai
06.2006 - 01.2007
Education
MBA - HR
Symbiosis International University
Diploma in Aviation, Hospitality and Travel Management -
Frankfinn Institute of Air Hostess Training
01.2005
M A - Sociology
Kalina University
B A - Sociology
Kalina University
Skills
- Executive support
- Effective Calendar Management
- Presentation development
- Travel Management and administration
- Proficient Communication Facilitation
- Expense reporting
- Guest Relationship Management
- Verbal communication
- Multitasking Abilities
- Decision-making
- Task prioritization
- Team building
- Operations Management
- Supervision and Training
- Customer Services
- Front Desk Management
- Resource Optimization
- Team Development
- Policy /Program Management
- Safety Compliance
- Software experience: Windows / HTML / Hotelier / Fidelio / IDS / OnQ
- Document handling
Previousorganizations
- The Taj West End, Bangalore, Senior Executive /Deputy Manager, 01/10, 12/12, 5 Star Luxury hotel with 117 rooms
- Club Mahindra Varca, Goa, Guest Relation Executive, 09/09, 01/10, 5 Star hotel with 206 rooms
- Casino Hotel, Cochin, Duty Manager, 09/07, 09/09, 5-star property with 67 rooms
- Taj Mahal Palace and Towers, Mumbai, Guest Relation Executive, 01/07, 09/07, 5-star property with 588 rooms
- Grand Slam Travels, Mumbai, Trainee - Domestic Tour Coordinator, 06/06, 01/07
Shortcoursestrainings
- First Aid Course from Red Cross
- Basic Swimming Programme, Acres Club in 2005
- Basic Computer course - Abhinav Junior College
- Fire Fighting course - Karnataka Fire Training Institute, Bangalore
Personal Information
- Title: Executive Assistant
- Date of Birth: 09/01/87
- Nationality: Indian
- Marital Status: Married
Languages
- English
- Hindi
- Marathi
- Malayalam
Area Of Expertise
- Overall 15 years' experience in the field of Administration, Customer Services, Guest Relationship, Front Desk & Hospitality Management
- Collaborated with Department Heads to develop and implement programs to increase guest retention and satisfaction.
- Coordinated with all departments to handle customer requests and feedback including response to online reviews; made appropriate service recovery gestures to ensure 100% customer satisfaction
- Trained and managed Membership & Guest Relations staff on all membership and customer service processes in an effort to enhance zoo experience for all guests.
- Managed all facets of regulatory compliance and risk assessment; worked to certify that all personnel were compliant with applicable rules and regulations
- Researched, reviewed and implemented guest service strategies and methods used for improving guest satisfaction.
- Ensured satisfaction of facilities by monitoring rate of return of visitors and implementing suggestions agreed upon by management team.
- Excellent communication, inter-personal, relationship management and problem solving skills with the ability to work in multicultural environments
Languages
English
Native language
Hindi
Advanced (C1)
C1
Marathi
Advanced (C1)
C1
Malayalam
Advanced (C1)
C1
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionTeam Building / Company RetreatsPaid sick leavePaid time offWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Executive Assistant
Walmart Global Tech India Pvt Ltd
04.2020 - Current
Front Office Administrator
Egon Zehnder International
09.2018 - 04.2020
Guest Relation & Protocol Manager
Mindlogicx Infratec limited
12.2016 - 09.2018
Assistant Front Office Manager
Double Tree Suites by Hilton
02.2016 - 08.2016
Duty Manager
Hilton Bangalore Residences
01.2013 - 02.2016
Senior Executive /Deputy Manager
The Taj West End
01.2010 - 12.2012
Guest Relation Executive
Club Mahindra Varca
09.2009 - 01.2010
Duty Manager
Casino Hotel
09.2007 - 09.2009
Guest Relation Executive
Taj Mahal Palace and Towers
01.2007 - 09.2007
Trainee - Domestic Tour Coordinator
Grand Slam Travels
06.2006 - 01.2007
MBA - HR
Symbiosis International University
Diploma in Aviation, Hospitality and Travel Management -
Frankfinn Institute of Air Hostess Training
M A - Sociology
Kalina University
B A - Sociology
Kalina University
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