Abhishek Pawar

• Led brand development efforts and ensured quality standards, contributing to the brand's reputation for excellence.
• Implemented strategic leadership and effective training programs to enhance operational efficiency.
• Developed valuable insights into brand management, customer relations, and maintaining a reputable brand.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Created weekly work schedules for store personnel.
• Implemented successful business strategies to increase revenue and target new markets.
• Organized promotional events to increase product awareness.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Resolved customer complaints in a timely manner.
• Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.

• Initiated the sale of manually brewed coffees, providing training on espresso machines and various coffee types.
• Ran cinema operations smoothly, overseeing food and beverage counters, show schedules, and audits.
• Prepared weekly reports detailing sales figures and staff performance metrics.
• Took care of customer problem escalated by other staff members.
• Created positive work environment for employees and delivered exceptional customer service.

• Efficiently managed shifts in the absence of the store manager, handling inventory, system-related tasks, and product orders.
• Addressed customer concerns effectively, ensuring smooth operations.
• Assigned tasks to employees and monitored productivity, performance and task completion.
• Resolved customer complaints in a timely manner.
• Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.

BARISTA TRAINER

• Trained new barista partners in accordance with standard procedures, contributing to the development of a skilled team.

BARISTA | 02nd Oct 2018 - 27th Dec 2021

• Certified barista with two years of experience, consistently delivering high-quality coffee and excellent customer service.
• Resolved customer issues promptly, ensuring a positive customer experience.

• Acquired comprehensive knowledge of hotel operations and standard procedures.
• Worked in core departments including Front Office, Housekeeping, and Food and Beverage.
• Recognized with a recommendation letter from the Front Office department manager.
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Reviewed guest feedback forms to identify areas needing improvement.
• Maintained accurate records of daily transactions.