Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sanjeet Srivastava

Account Director
Hyderabad

Summary

Versatile leader with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with over 20 years of experience in large scale global SAP implementations and maintenance.

Highly effective and comfortable working with people at all organizational levels. Visionary individual with ten years working as Managing Director at Accenture. Highly communicative and experienced in key account management and people development skills.

Strengths in strategic planning, efficiency and team building. Forward-thinking leader with extensive knowledge of Automotive, Industrial, CPG and Life Sciences Industries. Known for success in building high performance teams and leading employees to complete tasks. Dedicated to efficient conflict resolution and excellent services.

Overview

26
26
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work History

Managing Director

Accenture
Hyderabad
09.2004 - Current
  • Spearheaded successful business development initiatives for one of the key accounts for Accenture
  • Led change and transformation across business areas to deliver benefits for the key client accounts
  • Focused teams on developing innovative and cutting-edge approaches with effective resource allocation and strategic planning.
  • Led complex system integration programs for the couple of global accounts in Automotive, Industrial and Life Sciences industries.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Worked closely with organizational leadership to strategically affect operational direction.
  • Established performance goals for the accounts and provided feedback on methods for reaching those milestones.
  • Assisted company executives during decision-making process by compiling daily reports to suggest corrective action.
  • Managed daily operations while overseeing multiple locations to foster increased productivity.
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
  • Delegated assignments based on plans, project needs and knowledge of individual team members.
  • Directed work of key team members to create cutting-edge innovation for the clients.
  • Built a high performance team delivering over 20% CAGR for the accounts managed.

Customer Service Manager

Intelligroup
Hyderabad
11.2002 - 07.2004
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Assisted customers with setting up Standard Operating Procedures (SOPs) to improve the business outcomes.
  • Developed documentation and logs of implemented solutions and generated and submitted reports.
  • Trained and regularly mentored associates on business processes including SAP functional concepts.
  • Resolved concerns with products or services to help with retention and improve engagement.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Sustained continuous improvement by implementing customer interface management systems through telephone communication, email marketing, live chat services and social media.

Area Business Manager

Tata Motors
Jamshedpur, Nagpur, Kolkata
07.1993 - 08.2000
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Visited customer sites to deliver sales presentations and demonstrate products or services.
  • Improved productivity while reducing staffing and operational costs by [Number]%.
  • Integrated innovative ideas to accomplish corporate and individual objectives.
  • Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
  • Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
  • Maintained up-to-date knowledge of competitor products and pricing in market served.
  • Investigated and integrated new strategies to expand business operations and grow customer base.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Monitored sales team performance, analyzed sales data and reported information to area managers.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Created and implemented new business opportunities by utilizing strategic networking strategies.

Education

Master of Engineering - Software Systems

BITS Pilani
Pilani
08.2001 - 12.2002

Bachelor of Engineering - Mechanical Engineering

NIT
Surat
07.1989 - 07.1993

Skills

Issues resolution

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Certification

Wharton School of Management

Timeline

Wharton School of Management

02-2019

Managing Director

Accenture
09.2004 - Current

Customer Service Manager

Intelligroup
11.2002 - 07.2004

Master of Engineering - Software Systems

BITS Pilani
08.2001 - 12.2002

Area Business Manager

Tata Motors
07.1993 - 08.2000

Bachelor of Engineering - Mechanical Engineering

NIT
07.1989 - 07.1993

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