Aravind M
Configuration Specialist - Implementation
Bangalore, Karnataka, India
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 6 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Configuration Specialist - Implementation
Sprinklr
Bangalore
10.2020 - Current
- Assist the Project Manager to create the project’s business case by understanding and ensuring all the high-level requirements are listed in the project scope
- Adjust language and approach for end-users of all levels of product expertise
- Provide solutions for product issues by developing in-depth product expertise Engage with the Engineering team with respect to all cases in the module
- Take ownership of the technical problems, understand customer requirements and workflow, and work within escalation processes to resolve more advanced issues within SLA Develop a detailed understanding of the Client’s Primary Business Outcomes
- Identify and deploy the Tactical Use Cases (TUCs) Deploy Sprinklr Products on Client Environment.
- Implemented change control, configuration status accounting and configuration audits.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Collaborated with upper management to drive strategy and implement new processes.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Provided professional services and support in a dynamic work environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
- Worked collaboratively and managed deadlines through project management
- Prepared project lifecycle documentation and project management plans
- Led team development and assisted in project management coordination
- Solved multi-faceted issues with effective project management approaches
- Handled complex project management concerns productively and with little oversight
- Worked directly with project management on document and template needs
- Implemented project management techniques to overcome obstacles and increase team productivity
- Developed internal project management systems and communications to facilitate successful operations
Project Lead
OBOPAY Mobile Technologies
Bengaluru
10.2018 - 10.2020
- OBOPAY offers service providers a unique mobile money services platform that consists of an array of revenue enhancing applications
- Manage and deepen the existing client relationships by ensuring highest level of customer satisfaction
- End to end management of multiple key projects from requirement gathering to go-live phase
- Requirement gathering from project stakeholders, translation into viable, workable and trackable metrics for the technical team, allocation, and management of resources and monitoring on time delivery
- Prioritize workflow to meet KPI and KSA's
- Prepare training materials and conduct product training at client locations
- Reporting key performance metrics, assessing gaps, root cause analysis and creation of action plan to manage shortfalls in coordination with all concerned stakeholders
- Communication and internal coordination with all internal teams to carry out day to day operational activities, UAT and related bug fixes
- Providing requirements for development sprints regularly and managing critical third-party/client systems integrations to increase current project potential
- Partnered with project team members to identify and quickly address problems.
- Produced quality standards, checklists, report templates, and processes.
- Met with manager weekly to provide detailed project report and milestone updates.
- Planned, executed, and controlled assigned projects, ensuring work performed complied with contractual requirements.
- Updated customers and senior leaders on progress and roadblocks.
- Developed and trained junior team members by leveraging industry experience to achieve optimal project strategy.
- Set up and managed team meetings.
- Monitored project progress, identified risks and took corrective action as needed.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Maintained open communication by presenting regular updates on project status to customers.
Manager - Transformation Team
Jana Small Finance Bank
Bangalore
06.2017 - 09.2018
- Analyzing consumer loan repayment behavior & identifying key improvement areas
- Managing collection process for 22000+ accounts & improving recovery rates on the write-off portfolio
- Led a 100+ members team in conducting pan-India Lok Adalats for ~1Lakh accounts
- Implemented strategy for capturing and reporting project metrics
Education
MBA -
Birla Institute of Technology And Science
Pilani 06.2015 - 05.2017
Bachelors - Technology, Mechanical Engineering
Kerala University
Thiruvananthapuram 06.2010 - 05.2014
Skills
Cross-functional Team ManagementStrategic NegotiationClient ManagementProject ManagementEscalation Management
Program Management
Business process re-engineering
Advanced problem solving
Project planning and development
Change Control Processes
Functional & Business Requirements
Procedure development
Accomplishments
- Project Management (11/2017 - 01/2018) - Successfully recovered INR 1.5+ cr In one month fromongoing Lok Adalat project
- Appointed as Product trainer for clients as well as new joiners of Obopay Mobile Technology
- Risk Manager - CET Team
- Member of the ISMS audit committee for the company
- Completed two successful Internal Audits and one External Audit as the team RiskManager-CET
- Escalation Management - Streamlined the escalation process and designed theprocess flow for ticketing system.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Configuration Specialist - Implementation
Sprinklr
10.2020 - Current
Project Lead
OBOPAY Mobile Technologies
10.2018 - 10.2020
Manager - Transformation Team
Jana Small Finance Bank
06.2017 - 09.2018
MBA -
Birla Institute of Technology And Science
06.2015 - 05.2017
Bachelors - Technology, Mechanical Engineering
Kerala University
06.2010 - 05.2014