SUJAL Pachpinde
Pune
Summary
- An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
- Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Moderator
Yodda elder care and technologies Pvt Ltd
Pune
12.2022 - Current
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Documented all moderation activities accurately and consistently.
- Monitored online conversations and responded promptly to inquiries or questions from customers.
- Conducted weekly meetings with team members to discuss progress, challenges and strategies to reach goals.
Customer Service Representative
calling 24o7
Pune
06.2021 - 10.2022
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Mentored junior team members and managed employee relationships.
Education
HSC - Science Education
MV School And Jr College
Pune02-2020
SSC -
Sardar Dastur Hoshang Boys High School
Pune06-2018
Bachelor of Science - Science
Nowrosjee Wadia College of Science
PuneSkills
- Customer Service
- Multitasking
- Teamwork and Collaboration
- Time management and prioritization
- Problem-solving aptitude
- Computer application knowledge
Languages
Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Affiliations
- As a seasoned professional in moderator , customer service, and operations management, I bring over 2.6 years of experience in maintaining high engagement and satisfaction levels. My biggest achievement includes streamlining processes to reduce response times by 50% while boosting customer satisfaction scores. With exceptional communication, conflict resolution, and strategic planning skills, I excel at fostering positive interactions and optimizing operational efficiency.
Timeline
Moderator
Yodda elder care and technologies Pvt Ltd
12.2022 - Current
Customer Service Representative
calling 24o7
06.2021 - 10.2022
HSC - Science Education
MV School And Jr College
SSC -
Sardar Dastur Hoshang Boys High School
Bachelor of Science - Science
Nowrosjee Wadia College of Science
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