Kajol D Patel
Process Associate
Ahmedabad
Summary
To attain a stimulating position where my skills and abilities are applied towards the affirmative advancement of the organization and also a personal interest in HR management Expert Analyst versed in different area. Offering 2 years of experience organizing, modeling and analyzing data to forecast business trends. Efficient, decisive and thorough professional. Process Associate experienced in identifying and coordinating process improvement initiatives that incorporate best practices and standard operating procedures. Skillfully identifies, plans and implements prioritized projects for organizational transformation. Advanced Software proficiency and demonstrated skill managing and driving multiple projects with minimal supervision.
Overview
4
4
years of professional experience
Work History
Process Associate
TCS
Ahmedabad, Gujarat
05.2019 - 03.2022
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth..
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Coordinated with team leader in developing project plans for prioritized initiatives.
- Research and Investigation on customers Credit Cards and giving solutions to the Clients.
- Proactively makes recommendations on how to enhance customer satisfaction and Improve operational effectiveness and efficiency.
- Evaluated staff performance and provided coaching to address inefficiencies.
Customer Support Associate
Sayesha Enterprise
Ahmedabad, Gujarat
04.2018 - 04.2019
- Provided primary customer support to internal and external customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
Education
BBA - HR
RAI University
H.S.C - undefined
Hebron Higher Secondary School
S.S.C - undefined
Hebron Higher Secondary School
Skills
Queries solvingCustomer complaint solvingManage trainees with process training
Organization and Time Management
MS Office
Problem-Solving
Active Listening
Training and Development
Decision Making
Communication skills
Operations support
Negotiation and closing skills
Excellent communication skills
Risk and time management
Customer service
Hobbies
Watching movies, Drawing
Timeline
Process Associate
TCS
05.2019 - 03.2022
Customer Support Associate
Sayesha Enterprise
04.2018 - 04.2019
BBA - HR
RAI University
H.S.C - undefined
Hebron Higher Secondary School
S.S.C - undefined
Hebron Higher Secondary School